View Generated License

[zhenglinxi]

Following the activation process at Create New License does not load the screen. Logging into Self Service Licensing Center keeps showing that you may already be logged in, or that you do not have the necessary permissions to access this page.

[Nurina]

Hi,

Can you try clear cache on your browser? If that doesn't work, try using a different browser, make sure to clear cache before that too.

Let me know if this works,

Thanks,

Nurina

[zhenglinxi]

Hello

Thanks for the help.
We have tested the browser cache, change browser and all these ways. It's always this page

[Nurina]

Hi,

Our Self Service Licensing Center went through maintenance a couple hours ago. Can you try again?

Regards,

Nurina

[zhenglinxi]

Hi

I performed a test and there is still no change.
Not yet registered for FPGA access, please complete registration to gain access to the FPGA content page ------ How does this gain access?

[Nurina]

Hi,

I'm reporting this problem to engineering. Can you let me know what OS you are using? 

Thanks,

Nurina

[zhenglinxi]

Hi

win10

[Nurina]

Thanks, I've just reported this problem to engineering. I will let you know what they come back with.

Nurina

[zhenglinxi]

Hello

Do you have a solution for this now? I have tested it today and the result is still unchanged. The account used is: zhouzhongliang@zemt.cn

[Nurina]

Hi,

No significant updates, now I'm waiting for feedback from IT.

Regards,

Nurina

[Nurina]

Hi,

According to IT, your account does not have FPGA access. Could you try the following the registration process and then try to access the page again:

Try registering in Incognito mode (or by clearing browser cache) using this link given below:

FPGA registrations (Individual) - Please ask user to register using below link

https://www.intel.com/content/www/us/en/forms/fpga/fpga-individual-registration.html

FPGA registrations(Premier) - Please ask user to register using below link

https://www.intel.com/content/www/us/en/forms/fpga/fpga-premier-registration.html

After registering, please clear cache and try the link again in incognito mode: https://fpgasupport.intel.com/Licensing/license/index.html

Can you let me know if those steps worked?

Thanks,

Nurina

[zhenglinxi]

Thanks for the reply.

Regarding your comment about registering an account, we have already registered using email. The email address is already being hosted when you do the registration. How should we get FPGA access

[Nurina]

Hi,

According to IT, you have access to certain Intel engagements but not FPGA. You need FPGA access to access the Self-Service Licensing Page.

Could you please try to register again, by following the steps provided in the previous comment?

Thanks,

Nurina

[zhenglinxi]

Yeah, registered for a good account before. How else can we log in to see the page where the problem started.

[zhenglinxi]

The email address we are using is already registered and following the steps can no longer be done, it will prompt that the email address has been registered. Can not proceed to the next step.

[Nurina · Accepted solution]

Thanks for the feedback, can you try the following steps and provide a screenshot of the error you receive?  

Please  register for FPGA program by using the below URL:

https://www.intel.com/content/www/cn/zh/my-intel/fpga-sign-in.html?redirect=/content/www/cn/zh/secure/my-intel/dashboard.html

Submit the form by using either of the below form.

https://www.intel.com/content/www/cn/zh/forms/fpga/fpga-individual-registration.html

                                                            OR

https://www.intel.com/content/www/cn/zh/forms/fpga/fpga-premier-registration.html

Thanks,

Nurina

[zhenglinxi]

Thank you for your reply.

The problem is solved and I can already log in.

[Nurina]

Hi,

I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.

Regards,
Nurina

P/S: If you like my comment, feel free to give Kudos. If my comment solved your problem, feel free to accept my comment as solution!