We are facing agilex issue in our Quartus Prime PRO Edition tool

[Pardeepkumar]

We are facing agilex issue in our Quartus Prime PRO Edition tool.

Agilex 5 and 7  family is not showing.

[sstrell]

You have to install the additional device families.  You can download them separately as .qdz files from the download center.

[RichardTanSY_Intel]

May I know how you installed Quartus?

I recommend using the installer and making sure both the Agilex 5 and Agilex 7 devices options are selected.

https://www.intel.com/content/www/us/en/software-kit/839516/intel-quartus-prime-pro-edition-design-software-version-24-3-for-windows.html

Regards,

Richard Tan

[Pardeepkumar]

Where are the .qdz files? We have not found it 

[RichardTanSY_Intel]

To get the .qdz file, go to the Download Center webpage for the respective Quartus version. Then click the "Individual Files" tab - which is beside the 'Installer (Recommended)' tab, and then scroll down the page to find the respective device .qdz file.

Regards,

Richard Tan

[Pardeepkumar]

we need 30 day for Quartus Prime PRO Edition eval license 

[RichardTanSY_Intel]

To generate an evaluation license, users need to visit the Intel® FPGA Self-Service Licensing Center (SSLC) and log in with their account.

SSLC: https://licensing.intel.com/psg/s/?language=en_US

From there, select Sign up for Evaluation or No-Cost Licenses and choose the required evaluation license.

For detailed instructions, you can refer to this user guide:

Signing Up for an Evaluation or No-Cost License

Regards,

Richard Tan

[Pardeepkumar]

No license foe family Agilex 7 error is showing how to add Agilex 7 eval license 

[Pardeepkumar]

No license for family Agilex 7 error is showing how to add Agilex 7 eval license 

[Pardeepkumar]

Reminder.......1

[RichardTanSY_Intel]

Have you generate and setup the evaluation license with below Product License Summary?

# Product License Summary:

# 1 Intel® Quartus® Prime Software 90-Day Evaluation (Standard and Pro Editions) (License: EVALUATION-LIC), 1 Seat(s)

Regards,

Richard Tan

[Pardeepkumar]

We have already used the same license file, but the issue is not resolved

[Pardeepkumar]

Kindly give the solution on an urgent solution 

[RichardTanSY_Intel]

I’m still unable to pinpoint what might be causing the issue, as everything is working fine on my side.

Would it be possible to set up a Teams call so you can share your screen and walk me through the issue?

I will send a separate email asking for your availability.

Regards,

Richard Tan

[Pardeepkumar]

Yes, arrange a team meeting from 10 AM to 4 PM IST so that we can show the issue.

[Pardeepkumar]

We are setting up another machine with RHEL 9, but after synthesis, the current license file does not support the AGIB027R31B1E1VB device, and an error is showing.

Pl fix this issue ASPS.

[Pardeepkumar]

Reminder......2

Please provide the solution as soon as possible because our work is being hampered.

[Pardeepkumar]

Reminder 3

Please provide the solution as soon as possible because our work is being hampered.

[RichardTanSY_Intel]

As per email conversation, please install the Quartus Pro software using the supported OS.

You may try to install on the non-supported OS but you will have to bear your own risk and there will be no technical support as well.

Do let me know if you need further assistance.

Regards,

Richard Tan

[RichardTanSY_Intel]

We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. Please login to https://supporttickets.intel.com/s/?language=en_US, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

The community users will be able to help you on your follow-up questions.

Thank you for reaching out to us!

Best Regards,

Richard Tan