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Hi LalyB,
Thank you very much for reaching out to Intel Communities.
There could be multiple reasons why your laptop is getting stuck at the Intel logo and I could send you a list of recommendations but I would better recommend that you contact the product manufacturer so that you get specific support for your laptop.
After searching on the Internet by the product model that you listed: NJP1561P, I found out that the manufacturer is ELC, please check the following website: https://global.elclcd.com/view/product/NJP1561P.html, please see that there is a "contact us" option at the top right corner.
I hope this helps.
Regards,
Ronny G
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Hi LalyB,
Thank you very much for reaching out to Intel Communities.
There could be multiple reasons why your laptop is getting stuck at the Intel logo and I could send you a list of recommendations but I would better recommend that you contact the product manufacturer so that you get specific support for your laptop.
After searching on the Internet by the product model that you listed: NJP1561P, I found out that the manufacturer is ELC, please check the following website: https://global.elclcd.com/view/product/NJP1561P.html, please see that there is a "contact us" option at the top right corner.
I hope this helps.
Regards,
Ronny G

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