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ray_l_1
Beginner
247 Views

2016 occurs BSOD on Intel i7 6600U@2.6G

 

hi, Sir 

we ran SoCWatch from System Studio 2016 on  Intel i7 6600U@2.6G . while playing 1080P for 10~15 minutes, the BSOD happened, failure call stack is in SoCwatch.sys.  the command is for trace is :  SocWatch -f sys -m -t 900

 

 

 

 

The test system include Lenovo Yoga 900 and Microsoft SurfaceBook with same CPU, both of them got the same failure.  Change to I5 CPU, issue disappeared.

 

 

 

 

0 Kudos
6 Replies
Jonghak_K_Intel
Employee
247 Views

Hi Ray,

 

Sorry for the inconvenience and thank you for reporting

 can we know what exact version of SoCWatch you used?

 

ray_l_1
Beginner
247 Views

hi, Sir 

the version of socwatch.is 1.13.0.0. 

Regards

Ray

 

 

 

 

Jonghak_K_Intel
Employee
247 Views

Hi Ray,

 

thanks for your information.

 

We would like to suggest you to try our newly released SoCWatch which is included in Intel System Studio 2017 beta.

You can get the beta from this link : Registration Link

 

If the new version still has the problem, we need to investigate which feature causes the crash specifically.

Would you please use each feature separately following the commands listed below ?

“socwatch –f cpu –m –t 10”

“socwatch –f gfx –m –t 10”

“socwatch –f ddr-bw –m –t 10”

“socwatch –f temp –m –t 10”

“socwatch –f cpu-gpu-concurrency –m –t 10”

“socwatch –f  cpu-hdc –m –t 10”

One more possibility is that if the screen went off during the collection duration, collection of gfx data could cause blue screen.

 

ray_l_1
Beginner
247 Views

 

 

hi, Sir

  SoCwatch of 2017 is not avaiable in current release yet.  I capture  a dump and windbg output is as following:

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff8014ac9acb4, Address of the instruction which caused the bugcheck
Arg3: ffffd000204d9bb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
 
Debugging Details:
------------------
 
Page 48ec not present in the dump file. Type ".hh dbgerr004" for details
Page 1c0 not present in the dump file. Type ".hh dbgerr004" for details
Page 1c0 not present in the dump file. Type ".hh dbgerr004" for details
Page 1c0 not present in the dump file. Type ".hh dbgerr004" for details
 
DUMP_CLASS: 1
 
DUMP_QUALIFIER: 401
 
BUILD_VERSION_STRING:  10586.212.amd64fre.th2_release_sec.160328-1908
 
SYSTEM_MANUFACTURER:  LENOVO
 
SYSTEM_PRODUCT_NAME:  20332
 
SYSTEM_SKU:  LENOVO_MT_20332_BU_idea_FM_Yoga 900-13ISK
 
SYSTEM_VERSION:  Yoga 900-13ISK
 
BIOS_VENDOR:  LENOVO
 
BIOS_VERSION:  0TCN10WW
 
BIOS_DATE:  01/27/2016
 
BASEBOARD_MANUFACTURER:  LENOVO
 
BASEBOARD_PRODUCT:  VIUU4
 
BASEBOARD_VERSION:   NO DPK
 
DUMP_TYPE:  1
 
BUGCHECK_P1: c0000096
 
BUGCHECK_P2: fffff8014ac9acb4
 
BUGCHECK_P3: ffffd000204d9bb0
 
BUGCHECK_P4: 0
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {
 
FAULTING_IP:
socwatchdrv+acb4
fffff801`4ac9acb4 0f30            wrmsr
 
CONTEXT:  ffffd000204d9bb0 -- (.cxr 0xffffd000204d9bb0)
rax=0000000088403800 rbx=fffff8014ac90000 rcx=000000000000019c
rdx=0000000000000000 rsi=0000000000000000 rdi=00000001e2ba604f
rip=fffff8014ac9acb4 rsp=ffffd000204da5d0 rbp=fffff8014aceb1a0
 r8=0000000000000006  r9=0000000088403800 r10=0000000000000006
r11=0000000000000001 r12=0000000000000133 r13=0000000000000007
r14=0000000000000002 r15=0000000000000001
iopl=0         nv up di pl zr na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010047
socwatchdrv+0xacb4:
fffff801`4ac9acb4 0f30            wrmsr
Resetting default scope
 
CPU_COUNT: 4
 
CPU_MHZ: af8
 
CPU_VENDOR:  GenuineIntel
 
CPU_FAMILY: 6
 
CPU_MODEL: 4e
 
CPU_STEPPING: 3
 
CPU_MICROCODE: 6,4e,3,0 (F,M,S,R)  SIG: 49'00000000 (cache) 49'00000000 (init)
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
BUGCHECK_STR:  0x3B
 
PROCESS_NAME:  svchost.exe
 
CURRENT_IRQL:  2
 
ANALYSIS_SESSION_HOST:  ALPHA
 
ANALYSIS_SESSION_TIME:  04-27-2016 14:47:54.0067
 
ANALYSIS_VERSION: 10.0.10586.567 amd64fre
 
LAST_CONTROL_TRANSFER:  from fffff8014ac94cdb to fffff8014ac9acb4
 
STACK_TEXT: 
ffffd000`204da5d0 fffff801`4ac94cdb : 00000000`00000807 00000000`00000246 fffff801`4ac90000 fffff801`00000002 : socwatchdrv+0xacb4
ffffd000`204da6b0 fffff802`2d0f9d5a : ffffe001`c84f9680 ffffd000`204da750 00000000`00000000 00000000`00000004 : socwatchdrv+0x4cdb
ffffd000`204da700 fffff802`2d0f68de : 00000000`00000100 00000000`00000001 00000000`00000000 ffffe001`d307ef20 : nt!KiDeliverApc+0x22a
ffffd000`204da790 fffff802`2d0f6159 : 00120089`00000000 ffffd000`000005d0 ffffe001`d44d0840 fffff802`2d24685c : nt!KiSwapThread+0x36e
ffffd000`204da840 fffff802`2d0f5dc5 : ffffda86`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x149
ffffd000`204da8d0 fffff802`2d495272 : ffffe001`d3927530 0000002f`00000006 00000000`00000000 00000000`00000300 : nt!KeWaitForSingleObject+0x375
ffffd000`204da990 fffff802`2d1ccfa3 : ffffe001`c84f9680 00000000`ffffffff 00000000`00000000 ffffe001`d3927530 : nt!NtWaitForSingleObject+0xf2
ffffd000`204daa00 00007ffa`fb1e5154 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000002f`0487f438 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`fb1e5154
 

THREAD_SHA1_HASH_MOD_FUNC:  59342461c32ac14d52ac6b308ddd52f5d9535561
 
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  eefd0024086f1a7017904134140a7c2441d23103
 
THREAD_SHA1_HASH_MOD:  552538de21e3ca144db825d5c9ccd9e495ae7d54
 
FOLLOWUP_IP:
socwatchdrv+acb4
fffff801`4ac9acb4 0f30            wrmsr
 
FAULT_INSTR_CODE:  158b300f
 
SYMBOL_STACK_INDEX:  0
 
SYMBOL_NAME:  socwatchdrv+acb4
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: socwatchdrv
 
IMAGE_NAME:  socwatchdrv.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  564d80bf
 
STACK_COMMAND:  .cxr 0xffffd000204d9bb0 ; kb
 
BUCKET_ID_FUNC_OFFSET:  acb4
 
FAILURE_BUCKET_ID:  0x3B_socwatchdrv!Unknown_Function
 
BUCKET_ID:  0x3B_socwatchdrv!Unknown_Function
 
PRIMARY_PROBLEM_CLASS:  0x3B_socwatchdrv!Unknown_Function
 
TARGET_TIME:  2016-04-25T01:31:53.000Z
 
OSBUILD:  10586
 
OSSERVICEPACK:  0
 
SERVICEPACK_NUMBER: 0
 
OS_REVISION: 0
 
SUITE_MASK:  272
 
PRODUCT_TYPE:  1
 
OSPLATFORM_TYPE:  x64
 
OSNAME:  Windows 10
 
OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
 
OS_LOCALE: 
 
USER_LCID:  0
 
OSBUILD_TIMESTAMP:  2016-03-29 14:19:02
 
BUILDDATESTAMP_STR:  160328-1908
 
BUILDLAB_STR:  th2_release_sec
 
BUILDOSVER_STR:  10.0.10586.212.amd64fre.th2_release_sec.160328-1908
 
ANALYSIS_SESSION_ELAPSED_TIME: 12e4
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:0x3b_socwatchdrv!unknown_function
 
FAILURE_ID_HASH:  {5968954f-cc00-f101-1448-881b0986665a}
 
Followup:     MachineOwner
---------
 
2: kd> r
rax=ffffd000204d93d0 rbx=0000000000000000 rcx=000000000000003b
rdx=00000000c0000096 rsi=00000000000002a3 rdi=ffffd000204d9a50
rip=fffff8022d1c2760 rsp=ffffd000204d92c8 rbp=ffffd000204d9580
 r8=fffff8014ac9acb4  r9=ffffd000204d9bb0 r10=0000000000000000
r11=fffff8022d3b1000 r12=0000000000000000 r13=fffff8022d3c4818
r14=ffffd000204da398 r15=fffff8022d1ccfa3
iopl=0         nv up di ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000082
nt!KeBugCheckEx:
fffff802`2d1c2760 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffd000`204d92d0=000000000000003b

 

 

Jonghak_K_Intel
Employee
247 Views

SoCWatch included in ISS 2017 beta has fixed the problem.

 

Thank you

ray_l_1
Beginner
247 Views

 

Got the latest result as following:

                                                                  2016                     2017

Dell  XPS          6500U@2.50GHz             NG                        NG

Lenovo Yoga    6600U@2.60GHz             NG                        G

 

looks 2017 still has issue on specified CPU.

 

 

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