How can I access to Preview Catalog?

[Junbi]

Hello,

I'm using company mail (@kakao.com) and I don't see any messages related with permissions.

But Instead, I see a message

Something went wrong
There was an error trying to access this information.
Please try again in a few minutes

I can click on to catalog page. But cannot navigate to Instances and Keys. Any solutions?

Regards.

[Junbi]

Also I don't see anything on Training, Software Catalong on software tab.

[Ezza_Intel]

Hi Junbi,

Thank you for reaching out to us.

Could you please try changing to us-region-1 (at the right upper corner of the IDC console webpage)?

Do let us know if these methods work for you.

Regards,

Ezza

[Junbi]

Hello, Ezza!

Yes I also have tried them.

But sadly, US-1, 2 regions didn't worked for me in the same reason.

Just in case, my Cloud Account ID is 811067508542. Which is from /profile/accountsettings

Regards.

[Ezza_Intel]

Hi Junbi,

Thank you for providing the information. We are investigating this issue with the relevant team and will get back to you soon. Your patience is greatly appreciated.

In addition, could you please try launching the Intel® Developer Cloud Console page from another browser or in incognito mode. We would also recommend you to clear your browser's browsing data (cache, cookies, etc.).

Do let us know if these methods work for you.

Regards,

Ezza

[Junbi]

Happens same to Firefox, Edge, Chrome. All tried in incognito and clear data. None of worked.

[Ezza_Intel]

Hi Junbi,

This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question.

Regards,

Ezza