Insufficient cloud credits

[asbrain]

I am working on MLOps Professional for certification. By using the coupon I have a $250 cloud credit which expires on 1/7/2024. The problem is that when I try to create a compute instance , i get the fellow message.

 

Insufficient cloud credits

We‘re sorry, but you don‘t have an outstanding credit balance to complete this transaction.

Please ensure that you have sufficient credits or redeem a new coupon.

If you believe this is an error, please contact our support team for further assistance..

[Zulkifli_Intel]

Hi asbrain,

Thank you for reaching out to us.

To investigate this issue further, please share with us the details:

1. Which instance you are trying to run
2. Cloud Credit balance screenshot
3. Service Tiers (Standard/Premium/Enterprise)

Regards,

Zulkifli 

[asbrain]

Service Tiers Standard .

the Screenshot  below give all details.

[Zulkifli_Intel]

Hi asbrain,

For your info, you cannot reserve any instance if you are in a Standard account. The instance is only available for Premium and Enterprise only.

To upgrade your Intel® Developer Cloud account from a Standard to a Premium Service Tier, visit the Intel® Developer Cloud Overview page. Scroll down to the Service Tiers section, and click 'Subscribe' in the Premium tier category. Login using your email and password, then try to reserve the instance again. Let me know if the issue persists.

Regards,

Zulkifli 

[asbrain]

Hi 

here are the instructions given at the start of the course.

1. Go to Intel Developer Cloud: https://cloud.intel.com/

2. Click Get Started

3. Subscribe to “Standard” service tier and complete cloud registration.

4. Select “Cloud Credits”

5. Select “Redeem coupon”

I followed these steps and got $250.00.

now the error messages have changed

[asbrain]

hey

someone can help me. I haven't been able to work for three days

[Zulkifli_Intel]

Hi asbrain,

Apologies for the delayed response. We have identified the issue, and have the fix tentatively scheduled for December 12. 

Regards,

Zulkifli 

[asbrain]

Hello, the fix for my problem was planned for today. I look forward to you continuing my work.

[asbrain]

Hi
My problem persists. I always get the same message when I want to create an instance.

[Zulkifli_Intel]

Hi asbrain,

Sorry for the inconvenience. I'm checking this with the engineering team and will get back to you.

Regards,

Zulkifli

[asbrain]

hello

ok i am waiting you

[asbrain]

hello !

My case is very important. 

[Zulkifli_Intel]

Hello asbrain,

Your patience is highly appreciated. Our engineering team is still investigating this issue. I'll update you as soon as I receive feedback from the team.

Regards,

Zulkifli

[asbrain]

Hello
please look at my situation so that I can continue my work

[Zulkifli_Intel]

Hi asbrain,

Sorry for the delayed response. After the investigation, we found that your available credit is $0 and the credit expired on Jan 07, 2024. That is why you are unable to reserve an instance.

Regards,

Zulkifli 

[Zulkifli_Intel]

Thank you for your question. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.