Login in Intel Developer Cloud instance issue

[FRYoussef]

Hi,

I have access to an Intel preview instance, but I am unable to access it. I followed the "How to connect?" steps. I've also included a preview_key (intel_preview_rsa is my key, in case you see in the logs) in the instance.  

From my terminal (WSL) I did the following:

But it asks for a password, which I don't have. I attached the log (-vv option) I obtained from the above command.

[Faiz_Intel]

Hi FRYoussef,

Thank you for reaching out to us.

To ensure we can assist you effectively, please provide the following details. If not applicable, please use 'N/A'. We appreciate your cooperation, and we look forward to resolving this matter promptly.

1. Severity level of the issue (Low/Medium/High/Critical).

2. Reservation details:-

- Instance type: 

- Instance ID/Resource ID: 

- Start time/Created at: 

- Instance IP address: 

3. Is this your first time connecting to the instance? 

4. Are you using corporate network (company/university WiFi) or non-corporate network (own/home WiFi)? 

5. Is there any important data stored on the instance? 

6. Can the IDC support team access the instance and perform the required operations to validate or fix an issue if needed? 

7. Screenshot of the Preview Instances tab.

8. Screenshot of the Preview Keys tab.

9. Screenshot of your .ssh folder.

10. Screenshot of the WSL terminal when attempting devcloud as the password.

Regards,

Faiz

[FRYoussef]

Hi,

You can close this issue. I don't need support at this time.

Many thanks anyway.

[Faiz_Intel]

Hi FRYoussef,

Thank you for your confirmation. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.

Regards,

Faiz

[malshaye]

Hi Faiz, how did you solve this issues, I am having the same problem.