Unable to connect to machine

[yash3056]

I am unable to connect to bare metal machine (jupyter lab and ssh)

I think I crashed my session due to heavy task 

how to fix these kind of issues? 

I haven't started my project on it, so it will be helpful to recover it asap

[Faiz_Intel]

Hi yash3056,

Thank you for reaching out to us.

We apologize for the inconvenience that you are experiencing. To ensure we can assist you effectively, please provide the following details. If not applicable, please use 'N/A'. We appreciate your cooperation, and we look forward to resolving this matter promptly.

1. Severity level of the issue: Low/Medium/High/Critical

2. Reservation details:-

- Instance type: 

- Instance ID/Resource ID:

- Start time/Created at:

- Instance IP address:

- Region: us-region-1/us-region-2

3. Cloud account ID: 

4. Is there any important data stored on the instance? Yes/No

5. Can the IDC support team access the instance and perform the required operations to validate or fix an issue if needed? Yes/No

6. Screenshots of the error encountered when connecting on JupyterLab and SSH.

7. Contact details: I have sent you a private message requesting this information. Kindly check your Messages under your profile icon in the top right corner.

Regards,

Faiz

[yash3056]

1. Security level-medium (I don't know critria to evaluate it)

2. Instance type-  Intel® Core™ Ultra Processor Series 1

  - Instance ID/Resource ID:

  - Start time/Created at: 08/20/2024

  - Instance IP address: 192.168.7.2

  - Region: us-region-1

3. Cloud account ID: 779854681747

4. Is there any important data stored on the instance? Yes

5. Can the IDC support team access the instance and perform the required operations to validate or fix an issue if needed? Yes

6. Screenshots of the error encountered when connecting on JupyterLab and SSH.

and for Jupyterlab I am redirected to this page  https://www.intel.com/content/www/us/en/developer/tools/devcloud/services.html

[Faiz_Intel]

Hi yash3056,

Thank you for sharing the information. I have escalated your case to the appropriate team for further investigation of this matter. Upon receiving their feedback, I will provide you with an update. We greatly appreciate your patience.

Meanwhile, could you please share your contact details by replying to the private message that I have sent to you? Kindly check your Messages under your profile icon in the top right corner.

Regards,

Faiz

[yash3056]

What's the current status of my problem?

[Faiz_Intel]

Hi yash3056,

The Engineering team is currently investigating the issue. We will update you once we receive their feedback.

Regards,

Faiz

[Faiz_Intel]

Hi yash3056,

We've been informed that the instance is now up and running. Since you mentioned that your requested time is almost up, may I know if there is anything else we can help you with?

Regards,

Faiz

[Faiz_Intel]

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