Urgent: Instance Status Showing "Sanitize" - Request for Immediate Assistance

[DevPriyansh]

I am writing to urgently seek assistance regarding an issue with my instance on Intel DevCloud. The instance is currently showing a status of "Sanitize," and this issue occurred on its own without any action from my side. I have important projects and data stored on this instance, and I need your immediate help to resolve this issue. Below are the details of the instance and the issue:

Issue Details

• Severity of the Issue: High (due to critical data at risk)

• Instance Name: mistral-inferencing

• Resource ID: reservation-5792

• Instance Type: Intel® Data Center GPU Flex 170 (single GPU) with 4th Generation Intel® Xeon® Scalable processors

• Created Time: 19/02/2025

• Instance IP Address: 192.168.6.2

• Instance Region: us-Region-2

• Cloud Account ID: 175692083598

Additional Information

1. Important Data on Instance:
   The instance contains critical project data and files that are essential for my work. Losing this data would significantly impact my progress and deliverables.

2. Cause of the Issue:
   The "Sanitize" status appeared on its own without any manual intervention from my side. I did not shut down or execute any commands that could have triggered this state.

3. Access for Support Team:
   The IDC support team has permission to access the instance and perform the required operations to validate or fix the issue. Please prioritize this issue as it involves critical data.

Request

I kindly request you to:

1. Investigate the root cause of the "Sanitize" status.

2. Restore the instance to its normal state without data loss.

3. If restoration is not possible, please assist in recovering the data from the instance.

This issue is urgent, and I would greatly appreciate your prompt attention and resolution. Please let me know if any additional information or permissions are required from my side.

Thank you for your immediate assistance.

Best regards,
Priyansh Jain

Pjain2@cougars.ccis.edu

[Nurul_Intel]

Hi DevPriyansh,

Thank you for reaching out to us.

I have escalated your case to the relevant team for further action on this matter. Upon receiving their feedback, I will provide you with an update. We apologize for the inconvenience.

Regards,

Nurul

[Nurul_Intel]

Hi DevPriyansh,

Thank you for your patience. We received an update from the team that the system entered maintenance action, but now it's back online. Please verify if everything is working fine on your end.

Regards,

Nurul

[Nurul_Intel]

Hi DevPriyansh,

Thank you for your question. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.

Regards,

Nurul