Connection only possible with one device

[Houdon]

The app is very good. Unfortunately, I can only connect it to one end device. I have a workstation with an Intel processor and a notebook with Intel.
Unfortunately, I can use the app either on the PC OR on the notebook.
I usually work with the PC, but if I want to transfer files to my notebook, I have to delete the connection to the PC first.
Is there a way to do this with both devices without deleting? Other apps can do this too!

Translated with DeepL.com (free version)

[JeanetteC_Intel]

Hello Houdon,

Thank you for posting in Intel Communities.

I'll check on this query and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Houdon,

Good day.

This is a hardware limitation issue. The concept of this application is to connect:

Only 1 Win 11 PC A connects with 1 Phone and 1 Tablet (the same device cannot connect to the second Win 11 PC B)

For example:

Win11 PC A > iOS/Android Phone A or Tablet B

Win11 PC B > iOS/Android Phone B or Tablet A

This is why you had to delete the connection from your Windows PC before you could connect your devices to your Windows laptop. We can make this a suggestion/feedback for possible feature upgrades in the future.

Reference article:

What Are the System Requirements for the Intel® Unison™ App?

I hope this information helps.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[CameronF]

Let me see if I understand this correctly.

I had this connected to my home PC in the U.S. but now that I am traveling with my laptop.  I will be unable to connect unless I fly home and delete it from my home PC?

[Houdon]

Hi.

Thank you for your reply. I already knew about connecting only wiht one device.

I would be glad if further upgrades would allow to use the app with may PC and Notebook.

Best regards Houdon

[JeanetteC_Intel]

Hi Houdon,

We highly appreciate your suggestion for a possible feature update. I will coordinate this with the designated team, however, I cannot provide any assurance that this will be implemented in the future software update.

Since your suggestion has been captured and there is no required action from our end, I will now proceed with closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hi Houdon,

Good day!

We highly appreciate your suggestion for a possible feature update. I have coordinated this with the designated team, and can now assure you that your input has been noted and will be considered.

I will proceed with closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician