Intel Unison Connection Lost

[Eliclint]

Error message 

Connection lost

Check that your PC is connected to the internet. on intel unison app. I am using hp envy 2 in 1 laptop running windows 11 pro Intel(R) Core(TM) Ultra 7 155U 2.10 GHz

[DhannielM_Intel]

Hi Eliclint,

Thank you for posting in the community. 

Can you share some information by answering my inquiries to better understand your situation. 

1. What is the version of your Intel Unison App?

2. Does the issue happen after a driver update or Windows update? If driver update can you specify which driver did you update?

3. What is the exact model of your mobile phone? Also, can you share the operating system version of your mobile phone?

Also, to better understand your entire laptop system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows* I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Eliclint,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Eliclint,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician