Intel Unison Question

[soralim]

When transferring photos from PC to phone, dragging does not work
When selecting photos from a folder, upload is possible
Need to check why dragging does not work
Attached video

[DeancR_Intel]

Hi soralim,

Thank you for posting in Intel Communities!

Apologies for the delay on my response.

We appreciate you taking the time to share your experience with us. We understand your frustration with the drag & drop functionality in our store, and we're here to help clarify the situation. Our system is designed to support drag & drop functionality for single file.

Please share more details about the issue so we can assist you effectively.

• Was your Intel Unison App working before?

• Have you made any recent changes?

• Have you done any troubleshooting steps?

• What is the version of your Intel Unison App on your phone and PC?

Here's the link for more reference with Intel Unison:

Intel® Unison™ app User Guide

Best regards,

Dean R.

Intel Customer Support Technician

[soralim]

• Was your Intel Unison App working before?
>> Yes, uploading via click is possible and still works fine.

• Have you made any recent changes?
>> No, it's a program I just started using.

• Have you done any troubleshooting steps?
>> No, drag and drop still doesn't work. Tried with a single file and it doesn't work.

• What is the version of your Intel Unison App on your phone and PC?
================
>> iPhone 14 Pro / iOS Version 17.6.1
================
Edition Windows 11 Pro
Version 23H2
Installation Date ‎24-‎05-‎03‎(‎Fri‎)
OS Build 22631.4169
Experience Windows Feature Experience Pack 1000.22700.1034.0

[DeancR_Intel]

Hi soralim,

Apologies for the delay on my response. do please wait as this inquiry will be investigated internally to be able to provide a resolution to your request and get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi soralim,

Upon reviewing the video, it is from another storage, and I suggest dragging the single file from the PC desktop to Intel Unison PC App - iPhone window

It looks like the permission is blocked from your phone. I suggest making sure that both Unison App from your PC and phone app must be open in the foreground until the file transfer is complete and all permission from your phone must be allowed.

Best regards,

Dean R.

Intel Customer Support Technician

[soralim]

I'll send you the video again.
It was a dual monitor and not a different storage device.
I re-recorded the scene of moving the image from the desktop.

The dragging method does not transfer to the phone.
However, if you move the image from the folder with Unison, the image transfers well.

Please check again.

[DeancR_Intel]

Hi soralim,

I’m sorry that you’re still having trouble with this. I will investigate this further internally and get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi soralim,

Thank you for patiently waiting, I suggest setting the iPhone and iPad Intel Unison app all permission to full access. Gallery, photos and videos.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi soralim,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[soralim]

You asked me to set all permissions on my phone and Unison app to full access.
But I already have full access.
There is no place to set permissions on the Unison app.
I don't see the permissions in the settings.

[DeancR_Intel]

Hi soralim,

Could you please try using a different file or photo in another format to see if there are any changes when performing a drag-and-drop? Thank you

Best regards,

Dean R.

Intel Customer Support Technician

[soralim]

I can't move jpg, png, pdf, xls by drag and drop. My friend has the same problem.

[DeancR_Intel]

Hi soralim,

Apologies for the delay on my response. This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi soralim,

Could you please provide the SSU logs of the computer and a screenshot of the iPhone 14 Pro Intel Unison App’s Permission settings and Other/Advanced permissions?

Best regards,

Dean R.

Intel Customer Support Technician

[soralim]

파일 첨부~!

[DeancR_Intel]

Hi soralim,

Thank you for providing this however, could you please provide the SSU logs of the computer as well?

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi soralim,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi soralim,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician