Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
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No audio on calls

E789942
Beginner
1,697 Views

My problem is that i can get audio using my screen as a speaker. But i cant get audio through my headset. My headset is working fine for spotify etc but not the unison app. 

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DeividA_Intel
Moderator
1,670 Views

Hello E789942,  



Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app. 

 


In order to better assist you, please provide the following:  


1. Did the app come Pre-Installed? 

2. What is the operating system version and build? 

3. What is the unison PC App version? 

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version? 

5. What is the Computer Brand, model, and Intel Processor? 

6. What is the intel Wi-Fi & Bluetooth adapter model used and version? 

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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E789942
Beginner
1,659 Views

1. No

2. Win 11 build 22621

3. Version u:10.9.2833/c:10.9.3461.0

4. Iphone 13 mini IOS 16.3.1

5. Standalone build, Processor: 12th Gen Intel(R) Core(TM) i7-12700F

6. 

Intel(R) Ethernet Controller (3) I225-V 2.1.1.14

Intel(R) Wi-Fi 6 AX201 160MHz 22.200.0.6

Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.22621.1

 

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DeividA_Intel
Moderator
1,643 Views

Hello E789942, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Moderator
1,589 Views

Hello E789942, 

 

 

Thanks for your patience. In this case, the app cannot use USB wireless dongle. The audio issue might be related to a USB or Bluetooth headset.

 

Bear in mind that this app is intended for laptops EVO and should come pre-installed by the laptop manufacturer. It may not behave as expected on unsupported systems.

 

You can check the requirements and the user guide in the following links:

 

1. Requirements: https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html

2. Guidehttps://www.intel.com/content/dam/support/us/en/documents/software/Intel_Unison_UserGuide.pdf 

 

 

Please keep in mind that this thread will no longer be monitored by Intel.  

 

Regards,  

Deivid A.  

Intel Customer Support Technician  

 

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