No audio on calls

[E789942]

My problem is that i can get audio using my screen as a speaker. But i cant get audio through my headset. My headset is working fine for spotify etc but not the unison app. 

[DeividA_Intel]

Hello E789942,  

Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app. 

In order to better assist you, please provide the following:  

1. Did the app come Pre-Installed? 

2. What is the operating system version and build? 

3. What is the unison PC App version? 

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version? 

5. What is the Computer Brand, model, and Intel Processor? 

6. What is the intel Wi-Fi & Bluetooth adapter model used and version? 

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[E789942]

1. No

2. Win 11 build 22621

3. Version u:10.9.2833/c:10.9.3461.0

4. Iphone 13 mini IOS 16.3.1

5. Standalone build, Processor: 12th Gen Intel(R) Core(TM) i7-12700F

6. 

Intel(R) Ethernet Controller (3) I225-V 2.1.1.14

Intel(R) Wi-Fi 6 AX201 160MHz 22.200.0.6

Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.22621.1

[DeividA_Intel]

Hello E789942, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello E789942, 

Thanks for your patience. In this case, the app cannot use USB wireless dongle. The audio issue might be related to a USB or Bluetooth headset.

Bear in mind that this app is intended for laptops EVO and should come pre-installed by the laptop manufacturer. It may not behave as expected on unsupported systems.

You can check the requirements and the user guide in the following links:

1. Requirements: https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html

2. Guide: https://www.intel.com/content/dam/support/us/en/documents/software/Intel_Unison_UserGuide.pdf 

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician