Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.

Phone Call

Asher929
Beginner
85 Views

Hello. So I have a problem, everytime trying to call from PC I can't hear anything, and this person can't hear me. I don't know what I can do. I really do everything on this app except this, yes, I can call, this call is going, but without any sound. I also have only one speaker, and microphone output. Please help, I will be really thankfull

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Alberto_R_Intel
Moderator
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Asher92, Thank you for posting in the Intel® Communities Support.

 

In reference to this scenario, first, it is important to make sure that your system complies with the requirements to use the Intel® Unison application. Please verify the link below in order to check those details:

https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.ht...

 

In the following link you will find the user guide of the tool which contains troubleshooting steps in order to try to fix connectivity issues:

https://www.intel.com/content/www/us/en/support/articles/000092672/software/software-applications.ht...

 

Once you review the information above, if the problem persists after that, please provide the folloiwng details:

What is the specific model of your PC?

What is the specific model of your cell phone?

 

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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