Problem whitescreen after installation

[Koen]

Hello, i got a problem with the app on the computer.

After opening Intel Unison it does'nt show anything. Its just a white screen nothing more. After reinstalling the app it also doesnt work. I dont know where the local files are stored. Maby deleting that with the app it works... But cant find the appdata location folder.

Maby someone can help me?

[mazant]

I am having the same issue.

[Jordan1777777]

I have the same issue, there’s a solution?

[Freebyrd]

I'm also having this issue as well as my friend something is wrong with the latest update

[DeividA_Intel]

Hello Koen, 

Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app.

In order to better assist you, please provide the following:  

1. Did the app come Pre-Installed?

2. What is the operating system version and build?

3. What is the unison PC App version?

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version?

5. What is the Computer Brand, model, and Intel Processor?

6. What is the intel Wi-Fi & Bluetooth adapter model used and version?

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Jeremy_Turi]

hallo ich habe das gleiche Problem was passiert danach nachdem ich die intel ssu herunterladen hab und den scann abgeschlossen hab was soll ich jetzt tun?

[DeividA_Intel]

Hello Koen,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Koen, 

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician