Unison Won't Install

[Coder0504]

I am trying to install Unison on a Dell XPS-13 (has Intel I7-1250U) with 16GB memory, plenty of storage, and running the latest version of Windows 11 Home.

I have downloaded the Unison installer file from several sources (Windows App store, directly from the Microsoft App Store website), but whenever I launch the installer file, the cursor shows 'busy' for about 1 second, then goes away.  There is no actual installation, nor does W11 show Unison as an installed app.

Is there something else I should be doing (like changing a system setting) or is there a different installer file for Dell?  Any help would be appreciated.

Thanks.

[Mike_Intel]

Hello Coder0504,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was it working fine before?
2. Are you getting an error message?
3. Are you the Administrator or did you run the installer as Administrator?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Coder0504]

Thanks, Mike.

I just installed it (for the first time) about a week ago, and launching the executable always has the same results.  It has never installed (much less worked).

I was logged in to Windows 11 as an administrator.

There is no error message or “anything” happening.  When I launch it, Windows 11 shows that ‘something’ is happening (cursor shape changes), then it just goes back to how things are before I attempted to launch it.  If I didn’t see the cursor change, it would have looked like “nothing” happened.

Needless to say, if you would like anything further, please let me know.  Thanks.

Rick

[Mike_Intel]

Hello Coder0504,

Thank you for the update

Let me also check. Are you using an Evo platform laptop? Can you share the website of your laptop for me to check?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Coder0504]

Yes, this Dell laptop is using the Evo platform.

The link for the laptop is:

https://www.dell.com/support/home/en-us/product-support/servicetag/0-TlBMd2JxSGR2c0M0NHpCdkpGbDhndz090/drivers

[Mike_Intel]

Hello Coder0504,

Thank you for the update

Can you follow the steps on how to install Unison Software in the link below and also, Wireless is Bluetooth should be turned on as per the instructions:

https://www.intel.com/content/www/us/en/support/articles/000092519/software/software-applications.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Coder0504]

Thanks, Michael.

I made sure that both Bluetooth and WiFi were turned on for both the laptop and the iPhone (the Unison app is already installed on the iPhone).

However, the instructions that are in the link below “assume” that the Unison app is actually installed on the PC.  As I have noted in earlier emails, I have been unable to actually install the Unison app on the Dell laptop (running an Intel chip).  Whenever I launch the installation app (Intel® Unison™ Installer.exe), the cursor just spins for about 1/2 second, then stops - nothing else happens, and there is no Unison app on the PC that I can find.

Rick Kingsley

[Mike_Intel]

Hello Coder0504,

Thank you for the update

For me to further investigate, please help provide the following details.

1. Can you share some screenshots of the issue
2. Please help generate the SSU of your system. Please refer to this link on how to generate:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Coder0504]

Not sure what screenshots you want.  Even a ‘video’ would just show File Explorer with the Unison Install app listed, me double-clicking the file, and watching the cursor looking ‘busy’ for about 1/2 second - that’s it!

However, I will generate the SSU and get it to you within the next couple of days.

[Mike_Intel]

Hello Coder0504,

Thank you for the clarification.

I will just wait for the SSU logs for further checking of this issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Coder0504]

Attached are the logs.

[Mike_Intel]

Hello Coder0504,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Coder0504,

I hope this message finds you well.

While I am investigating the issue, let me gather some logs for me to check. Kindly the steps below to generate the logs:

1. Please provide an application event viewer log from your system. Below are the steps to generate the logs
   1. Right Click on the Start Button
   2. Click on Event Viewer
   3. Click on the chevron of the Windows Logs
   4. Right Click on the Application and select Save All Events As
   5. Save the file and send us a copy
   6. make sure to indicate the timestamp of the crash
2. Please provide an System event viewer log from your system. Below are the steps to generate the logs
   1. Right Click on the Start Button
   2. Click on Event Viewer
   3. Click on the chevron of the Windows Logs
   4. Right Click on the System and select Save All Events As
   5. Save the file and send us a copy
   6. make sure to indicate the timestamp of the crash

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Coder0504,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Coder0504,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Coder0504]

I wasn't sure when you wanted these logs, so I gathered them immediately after I tried to install Unison (which, of course, did not work).

When I tried to attach the desired files (by dragging the files into the box below this message while creating it), I got an error message saying that the file type .evtx (which was created when I created the logs) is not supported.

When I originally created each of the two logs, I got a screen that said something about Display Information (either include it or not), so I checked that box and specified English as the language.  Not sure if that had any bearing on this or not.