Hello Unite Team,
Here is an issue that HUB Disappeared on screen sometimes PIN Request in enterprise version unite 3.2.
after check IIS Log we found that the timeout value is more than 10000ms when HUB request PIN as below. A few seconds later the PIN will come out on the screen.
and the network report as below, they told us that is cause of application long response.
anyone has this issue also? and below is HUB debug log
Hello, sdh1984. Thank you very much for taking the time to reach the Intel Communities Team. I will do my best to assist you further.
For me to perform a deeper research regarding this issue I would like to know which is the version of the Intel Unite® app installed on the HUB and the Clients and the hardware used on them.
The issue first been found time is 15th Feb.
The version of Unite Server, HUB and Client are the 184.108.40.206
and the hardware of HUB is OptiPlex DELL7050 & 7040. If you need get more information, your can scheduled a remote conference if you like.
regarding the IIS log, the long time of timetaken is it means the server application take this times?
Thank you very much for the information provided, sdh1984.
In this case, allow me to perform a deeper research on this issue. I will be back to you soon.
This issue could happen if the HUB is unable to find the DNS record. On the Windows* command line run the nslookup command to ping the DNS server. Please make sure that the HUB is able to ping the server in which DNS service is running and a DNS services record was created for Intel Unite®.
Please share with us the results.
thanks your feedback.
1. I have been modify the hostname of the serverconfig file in HUB, that means by pass the DNS Record. the issue was still happened.
2. the takentime was 10 seconds in IIS Log, that means what? where is the 10 seconds taken?
Hello, sdh1984. Thank you for your patience.
I would like to have a screenshot of the PIN before and after it disappears on the HUB. Additionally, on the Admin Portal, is the window mode enabled?
It's difficult for us to get the screenshot of PIN disappears. IT may be 3-4 times happen one day per HUB. but I can provide to you the wireshark package for your reference.
HUB Debug log: 2:16:03 to 2:16:13 is the Checkin time whitch failed.
IIS log: UTC+8, 18:16:13 taken 9078ms
HUB Wireshark: 10.199.172.62 is the HUB IP address and 10.188.250.67 is the server. 2018-05-10 02:16:03.938010 start "Client Hello" form HUB
Server Wireshark: mark with green is PIN checkin success, red is failed.
If you will need the full Wireshark log, please leave a email address.
Here is a update for your reference.
Below picture is the Database trace for uniteserver. it show that the timeout taken is take by SQL query.