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JCome1
Beginner
1,465 Views

Blank browser when connecting to https:///admin

I'm attempting a setup of Unite Enterprise server - following the instructions provided - and running into an issue post installation where you open a browser and try to log in to the admin console.

Regardless of browser (IE, Chrome, Firefox) all I get is a blank screen with no option to enter ID and password; or any error messages. Just a blank screen.

Help would be appreciated.

Regard

-John

0 Kudos
7 Replies
idata
Community Manager
97 Views

Hi comesj: Thank you very much for contacting the Intel® Unite™ App communities. We will do our best in order to assist you with this scenario.

 

 

In order to provide the most accurate response and to try to fix this problem, we will do further research on this matter, as soon as I get any updates I wil post all the details on this thread.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
97 Views

comesj: I just received an update on the research we are doing on this matter and we just wanted to confirm if there are any other service/services running in the server?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JCome1
Beginner
97 Views

This is a VM setup specifically to run Unite. Only the services/items laid out in the Unite instructions are running on it.

idata
Community Manager
97 Views

comesj: Thank you very much for letting us know that information. We will continue with our research on this matter, as soon as I get further details I will post it on this thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
97 Views

comesj: I just received an update on this matter, in order to try to fix this problem, please follow the steps showing on the link below:

 

https://www.intel.com/content/www/us/en/support/articles/000008523.html

 

 

The Admin Web Portal is not displaying completely, missing components such as textboxes, options, or icons after performing an upgrade of the Intel Unite software. This is due to MIME types blocked by the request filtering option at IIS.

 

 

Workaround/Solution:

 

1. Open IIS Manager.

 

2. Display properties for the IIS Server.

 

3. Click MIME Types and then add the JSON extension:  File name extension: .json  MIME type: application/json

 

4. Go back to the properties for IIS Server.

 

5. Click on Handler Mappings.  Add a script map  Request path: *.json  Executable: C:\WINDOWS\system32\inetsrv\asp.dll  Name: JSON

 

6. In the Connections pane, go to the connection, site, application, or directory for which you want to modify your request filtering settings.

 

7. In the Home pane, double-click Request Filtering.

 

8. Locate Allow File Name Extension 9. Add the following 4 extensions:  .json  .less  .woff  .woff2

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
97 Views

comesj: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JWoo1
Beginner
97 Views

Hey,

Are you able to access the following page

https:///Unite/CCService.asmx ?

ELSE look at your IIS configuration (happened to me when I didn't read the manual properly)

(Taken from Deployment Guide section 12.1)

Add Roles and Features to the server using Server manager:

o Server Roles: Web Server

 Include Management Tools

o Add .NET Framework 3.5 features

o Add .NET Framework 4 features

 ASP .NET

 WCF Services

 HTTP Activation

 Web Server Roles:

 Web Server, Common HTTP features and Default Document.

Hope this helps.

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