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452 Discussions

Can't connect Skype for Business Plugin to Calendar


I have everything set up for my Intel Unite setup. The HUB is on the domain, connected to the Enterprise server, auto-launches along with skype for business, and has the correct credentials in the ExchangeServerConfiguration.xml file (I tripple-checked this). For some reason, when I launch Intel Unite, it is unable to see skype for business meetings in the calendar. This appears to be because it is unable to connect to the exchange server.

When I launch Intel Unite w/ Skype for Business Plugin, I get the following in the debug console:

Error connecting to exchange: The collection is empty.

Parameter name: items

~~~~~~~~~~~~~~~~~~Appointment States~~~~~~~~~~~~~~

Appintment state: 3

Appintment state: 3

Appintment state: 3

[DATE TIME] S4B Plugin was unable to connect to exchange. Please check credentials.

If anyone has see this before, help would be greatly appreciated

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3 Replies
Community Manager

Hello VW-IT-Bryan,



Thank you for contacting Intel® Communities Support.



I am glad to assist you, please make sure that you are using the latest Intel Unite® App Plug-Ins version and the latest Intel Unite® App version.



Also please let us know the following information:



Stock Keeping Unit (SKU):


Computer manufacturer brand:


Computer manufacturer model:





Stephen C.

I reinstalled Intel Unite as well as the Skype for Business Plugin to ensure I was on the latest updates.

Intel Unite is on version

The Skype for Business Plugin is on version

The SKU for my device is: Z2H7OUT# ABA

Manufacturer Brand: HP

Manufacturer Model: HP Slice for Meeting Rooms


One detail that I forgot to provide:

When I reinstall the Skype for Business Plugin, at one point it asks me to enter the exchange server information and then click a button labeled "Test Connection". When I do this, the test is successful. Despite this, when I launch the Intel Unite Application after the install, it does not connect.