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Beginner
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Enterprise Hub troubleshooting different connection scenarios from MacOS/iOS

I've setup the Enterprise server and a couple of Hubs and have gotten them to work successfully on the internal network.

The problems I'm running into are:

I can get on an internal WIFI network and use the client in Enterprise mode to connect successfully to the Hub (Dell Optiplex 7050)

I then enable Protected Guest Access and try to connect again:

and the following debug info:

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedViewController

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering PrimaryViewController

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedUsersViewController

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering FileService

[StackTrace] FileService.registerConsumer()

[Debug] PinLookupManager: Attempting to contact ranger server at https://shv-unite.seismicexchange.com/Unite/CCService.asmx https://shv-unite.seismicexchange.com/Unite/CCService.asmx

----------- Pin Lookup SEND --------

<?xml version="1.0" encoding="utf-8"?>http://schemas.xmlsoap.org/soap/envelope/ http://schemas.xmlsoap.org/soap/envelope/">http://www.w3.org/2001/XMLSchema-instance http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema http://www.w3.org/2001/XMLSchema">http://tempuri.org/ http://tempuri.org/">518053

[Debug] PinViewController: pinLookupFailed()

[Error] PinViewController: Enterprise Server Connection Error -1009: The Internet connection appears to be offline.

[StackTrace] ClientDataStream.disconnect()

[StackTrace] EchoNetStatsService.destroy()

[StackTrace] UserManager.destroy()

[StackTrace] PluginManager.destroy()

[StackTrace] ClientDataStream.destroy()

[Debug] CDS: Instantiating CDS

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.registerDelegate()

[Debug] UserManager: Instantiating UserManager

[StackTrace] ClientDataStream.registerDelegate()

[Debug] PluginManager: Instantiating PluginManager

[StackTrace] ClientDataStream.registerDelegate()

[Debug] EchoNetStatsService: Instantiating EchoNetStatsService

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.setServerValidationInProcess()

Firewall rules on the Hub were setup per the guide to allow access to Intel Unite application as well as IIS Manager, but I've gotten this error even with the Windows Firewall completely turned off. This error occurs when the Hub is both on the domain and not.

This client should be able to connect this way, right? Otherwise if I switch the app to standalone it asks for an 8 digit pin, which the Hub does not display.

From iOS I get the following when attempting to connect with the ad-hoc guest access:

The server has been setup with our wildcard SSL

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2 Replies
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Community Manager
15 Views

Hello

 

 

 

Thank you for reaching the Intel(R) Communities.

 

 

I understand you are not being able to connect your systems with the Intel(R) Unite Technology, we can certainly check on this to find a possible solution for you.

 

 

Please be aware of the following:
  • The Standalone or small business platform doesn't have support for Protected Guest Access. For that reason, it is not working with the enterprise

 

About the other error, I will be investigating it to provide additional information.

 

 

 

Thanks,

 

Esteban C
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Beginner
15 Views

Ok. Just fyi, I have not installed the HUB in standalone mode. Only Enterprise mode.

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