Error pairing a hub with 11th gen processor

[FFern4]

Hi

A customer is trying to pair a new hub to its Unite Server, but the following error message is displayed

"Este sistema no tiene la subscripción necesaria para ejecutar la app Intel Unite"

They already have a lot of hub working. The difference is that the new hub is a different PC model. The PC is a Dell Optiplex 7090 with a i5-1145G7 processor

Server version is 4.2.34014.22

Other hubs are older PC´s with 7th gen of i5 core processors.

Could you please help me to find what is the problem?

Regards

Fernando

[Leonardo_C_Intel]

Hello FFern4

Thank you for posting in the Intel Community.

We understand that you are having problems installing the Intel Unite® app hub on the OptiPlex 7090 please let us look into the issue, in the meantime, we would like to confirm if the system is running the latest BIOS version.

Regards,

Leonardo C.

Intel Customer Support Technician

[FFern4]

Hi

Find below the information about the SKU and BIOS of the Hub

Nombre del SO                                 Microsoft Windows 10 Pro         

Versión                                                10.0.19042 compilación 19042  

Descripción adicional del SO       No disponible  

Fabricante del SO                            Microsoft Corporation 

Nombre del sistema                       DESKTOP-61UK312        

Fabricante del sistema                  Dell Inc.              

Modelo del sistema                        OptiPlex 7090 UFF         

Tipo de sistema PC basado en x64            

SKU del sistema                               0A2E     

Procesador                                        11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz, 2611 Mhz, 4 procesadores principales, 8 procesadores lógicos        

Versión y fecha de BIOS                 Dell Inc. 1.3.0, 24/06/2021          

Versión de SMBIOS                         3.2         

Versión de controladora int        255.255               

Modo de BIOS                                   UEFI     

Fabricante de la placa base         Dell Inc.              

Producto de placa base                 0JDG23

Versión de la placa base               A00       

Rol de plataforma                           Móvil   

Estado de arranque seguro         Activada             

Memoria física instalada (RAM) 8,00 GB

Memoria física total                       7,53 GB

Memoria física disponible           3,05 GB

Memoria virtual total     9             ,40 GB 

Memoria virtual disponible         4,30 GB

Seguridad basada en virtualización          No habilitado   

Hyper-V - Extensiones de modo de monitor VM Sí           

Hyper-V - Extensiones de traducción de dirección de segundo nivel         Sí           

Hyper-V - Virtualización habilitada en Firmware Sí           

Hyper-V -Protección de ejecución de datos         Sí           

Regards

Fernando

[FFern4]

Hi

I think I know what is the problem

It seems the PC is not the SKU validated for Intel Unite. I have heard now that SKU´s not validated can work as hub with the cloud server (I didn´t know that), so the hub is requesting a cloud subscription

In the past, when a SKU was not supported by Intel Unite hub, the error message was different, it said that the HW was not compatible or something like that. 

It is the first time I see this new message, and that was what threw me off 

Regards

Fernando