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idata
Community Manager
900 Views

Guest access plugin issue in Enterprise

Hello all,

I have a issue with guest access function.

When I restart the HUB PC, I can't found the icon [Guest Access] in client. when I close the HUB software and run the HUB softeware again, is working well. and next restart HUB PC ,it's problem still.

Why?

thanks.

0 Kudos
5 Replies
idata
Community Manager
31 Views

Hello sdh1984,

Please let me review your inquiry, I will keep you updated as soon as possible.

Regards,

Amy.

idata
Community Manager
31 Views

Hi Amy

Below is the HUB Debug log for your reference.

Faild

5/3/2017 3:03:31 PM Error in load event in Plugin for Guest Access - Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

5/3/2017 3:03:31 PM Error loading plugin Guest Access Plugin. It will not be loaded - Object reference not set to an instance of an object.

Success

5/3/2017 3:32:36 PM Loaded Plugin: Guest Access Plugin -

5/3/2017 3:32:51 PM Plugin Manager - Loading assembly ... C:\Program Files (x86)\Intel\Intel Unite\Hub\Plugins\MetricsPlugin.dll -

Thanks.

idata
Community Manager
31 Views

After off the [Verify Plugin Certificate Hash] in admin portal.

HUB DEBUG Log :

5/4/2017 11:04:05 AM Error in load event in Plugin for Guest Access - No connection could be made because the target machine actively refused it 127.0.0.1:1234

5/4/2017 11:04:05 AM Error loading plugin Guest Access Plugin. It will not be loaded - Object reference not set to an instance of an object.

idata
Community Manager
31 Views

Hi All,

I have resolved this issue.

cause of the intel guess access default setting is Automatic(Delayed Start). It was been resolved after I change the setting from Automatic(Delayed Start) to Automatic.

Thanks.

idata
Community Manager
31 Views

/thread/113993 sdh1984, thank you for sharing your outcome. I am glad to hear you were able to fix this matter.

Regards,

Amy C.