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Hi tung_chiu,
Thank you for bringing this to my attention, I will be glad to assist you.
I would like to know the following information:
Intel Unite® software version
Stock Keeping Unit (SKU):
Computer manufacturer brand:
Computer manufacturer model:
Thank you for your time.
Allan J.
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Intel Unite® software version
Stock Keeping Unit (SKU): Intel-Unite-Client-Application-Installer_6C0KT_WIN_3.2.82.42_A00
Intel-Unite-Hub-Application-Installer_49J04_WIN_3.2.82.42_A00
Intel-Unite-Server-Application_NYG67_WIN_3.2.82.42_A00
Computer manufacturer brand: DELL
Computer manufacturer model: OptiPlex 7040
Please tell if there are other versions?
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Hi tung_chiu,
Thank you for the Intel Unite® versions and the computer model.
If possible, can you provide the SKU number of the Dell* OptiPlex 7040. This will be important because I can see that compatibility is available for Dell* OptiPlex 7050.
https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html
Thank you for your time.
Allan J
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Hi tung_chiu,
Thank you for the information, I am researching this information and I will update it as soon as I get news on this matter.
Allan J.
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Hi tung_chiu,
Thank you for your patience.
I just received information about this matter, please check the following recommendations:
1. It seems to be a problem with the DNS server configuration, you need to check this manually and see if there is a configuration issue with settings added to the DNS server.
2. DNS Service record content:
• The hub or client will look for the service named _uniteservice._tcp within the DNS service records
• _uniteservice._tcp.example.com 86400 IN 0 5 443 uniteserver.example.com
• To add a DNS Service Record in Microsoft Windows:
i. Open DNS Manager
ii. Expand the Forward Lookup zone (left pane)
iii. Right click on the zone and select "Other New Records..."
1. In "Select a resource record type:" select "Service Location (SRV)" and select "Create Record"
2. For "Service" enter: _uniteservice
3. For "Protocol" enter: _tcp
4. For "Port" enter: 443 5. Host offering this service: Enter the hostname/IP of the Enterprise server(s)
Please let me know your findings.
Regards,
Allan J.
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Have tried to use SRV still can not find intel unite server
My situation is like him
https://communities.intel.com/thread/114008?q=dns https://communities.intel.com/thread/114008?q=dns
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Hi tung_chiu,
Let me help you on this matter.
Were you able to follow previous recommendations?
Have you tried to do nslookup on the unite service record?
Regards,
Allan J
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Hi tung_chiu,
I have sent you a private message, please check your Inbox.
Allan J.
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Hi tung_chiu,
Thank you fort the screenshot, this information has been forwarded to the appropriate team.
Additionally, please check your Inbox for a private message.
Regards,
Allan J.
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Intel Unite requires the DNS suffix to be recognized as a connection specific DNS suffix, please notice currently there is no suffix assigned on the Ethernet adapter.
/servlet/JiveServlet/showImage/2-527909-452952/pastedImage_0.png
One way to force that DNS suffix is by configuring your network adapter.
Go to control panel Then go network and change your adapter settings
/servlet/JiveServlet/showImage/2-527909-452953/pastedImage_1.png
/servlet/JiveServlet/showImage/2-527909-452956/pastedImage_5.png
Then go to the properties,
1 then change the properties for the tcp/ip4
2 click advanced
3 click on the DNS tab DNS Suffix for the connection and enter the domain address.
/servlet/JiveServlet/showImage/2-527909-452957/pastedImage_6.png
This should allow the Unite client to read the DNS service record.
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