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tchiu5
Beginner
1,573 Views

HUB side can not find the server using intel.exe / DEBUG test

0 Kudos
13 Replies
idata
Community Manager
166 Views

Hi tung_chiu,

 

 

Thank you for bringing this to my attention, I will be glad to assist you.

 

 

I would like to know the following information:

 

 

Intel Unite® software version

 

Stock Keeping Unit (SKU):

 

Computer manufacturer brand:

 

Computer manufacturer model:

 

 

Thank you for your time.

 

Allan J.
tchiu5
Beginner
166 Views

Intel Unite® software version

Stock Keeping Unit (SKU): Intel-Unite-Client-Application-Installer_6C0KT_WIN_3.2.82.42_A00

Intel-Unite-Hub-Application-Installer_49J04_WIN_3.2.82.42_A00

Intel-Unite-Server-Application_NYG67_WIN_3.2.82.42_A00

Computer manufacturer brand: DELL

Computer manufacturer model: OptiPlex 7040

Please tell if there are other versions?

idata
Community Manager
166 Views

Hi tung_chiu,

 

 

Thank you for the Intel Unite® versions and the computer model.

 

If possible, can you provide the SKU number of the Dell* OptiPlex 7040. This will be important because I can see that compatibility is available for Dell* OptiPlex 7050.

 

https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html

 

 

Thank you for your time.

 

 

Allan J
tchiu5
Beginner
166 Views

The client is the same problem !!

idata
Community Manager
166 Views

Hi tung_chiu,

 

 

Thank you for the information, I am researching this information and I will update it as soon as I get news on this matter.

 

 

Allan J.
idata
Community Manager
166 Views

Hi tung_chiu,

 

 

Thank you for your patience.

 

I just received information about this matter, please check the following recommendations:

 

1. It seems to be a problem with the DNS server configuration, you need to check this manually and see if there is a configuration issue with settings added to the DNS server.

 

2. DNS Service record content:

 

• The hub or client will look for the service named _uniteservice._tcp within the DNS service records

 

• _uniteservice._tcp.example.com 86400 IN 0 5 443 uniteserver.example.com

 

• To add a DNS Service Record in Microsoft Windows:

 

i. Open DNS Manager

 

ii. Expand the Forward Lookup zone (left pane)

 

iii. Right click on the zone and select "Other New Records..."

 

1. In "Select a resource record type:" select "Service Location (SRV)" and select "Create Record"

 

2. For "Service" enter: _uniteservice

 

3. For "Protocol" enter: _tcp

 

4. For "Port" enter: 443 5. Host offering this service: Enter the hostname/IP of the Enterprise server(s)

 

 

Please let me know your findings.

 

 

Regards,

 

Allan J.
tchiu5
Beginner
166 Views

Have tried to use SRV still can not find intel unite server

My situation is like him

https://communities.intel.com/thread/114008?q=dns https://communities.intel.com/thread/114008?q=dns

idata
Community Manager
166 Views

Hi tung_chiu,

 

 

Let me help you on this matter.

 

Were you able to follow previous recommendations?

 

Have you tried to do nslookup on the unite service record?

 

 

Regards,

 

Allan J
idata
Community Manager
166 Views

Hi tung_chiu,

 

 

I have sent you a private message, please check your Inbox.

 

 

Allan J.
tchiu5
Beginner
166 Views

Query as follows:

idata
Community Manager
166 Views

Hi tung_chiu,

 

 

Thank you fort the screenshot, this information has been forwarded to the appropriate team.

 

Additionally, please check your Inbox for a private message.

 

 

Regards,

 

Allan J.
AIrig
Beginner
166 Views

Any update to this issue. I am getting the same error

idata
Community Manager
166 Views

Intel Unite requires the DNS suffix to be recognized as a connection specific DNS suffix, please notice currently there is no suffix assigned on the Ethernet adapter.

/servlet/JiveServlet/showImage/2-527909-452952/pastedImage_0.png

One way to force that DNS suffix is by configuring your network adapter.

Go to control panel Then go network and change your adapter settings

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/servlet/JiveServlet/showImage/2-527909-452956/pastedImage_5.png

Then go to the properties,

1 then change the properties for the tcp/ip4

2 click advanced

3 click on the DNS tab DNS Suffix for the connection and enter the domain address.

/servlet/JiveServlet/showImage/2-527909-452957/pastedImage_6.png

This should allow the Unite client to read the DNS service record.

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