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Beginner
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HUB side can not find the server using intel.exe / DEBUG test

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Community Manager
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Hi tung_chiu,

 

 

Thank you for bringing this to my attention, I will be glad to assist you.

 

 

I would like to know the following information:

 

 

Intel Unite® software version

 

Stock Keeping Unit (SKU):

 

Computer manufacturer brand:

 

Computer manufacturer model:

 

 

Thank you for your time.

 

Allan J.
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Beginner
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Intel Unite® software version

Stock Keeping Unit (SKU): Intel-Unite-Client-Application-Installer_6C0KT_WIN_3.2.82.42_A00

Intel-Unite-Hub-Application-Installer_49J04_WIN_3.2.82.42_A00

Intel-Unite-Server-Application_NYG67_WIN_3.2.82.42_A00

Computer manufacturer brand: DELL

Computer manufacturer model: OptiPlex 7040

Please tell if there are other versions?

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Community Manager
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Hi tung_chiu,

 

 

Thank you for the Intel Unite® versions and the computer model.

 

If possible, can you provide the SKU number of the Dell* OptiPlex 7040. This will be important because I can see that compatibility is available for Dell* OptiPlex 7050.

 

https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html

 

 

Thank you for your time.

 

 

Allan J
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Beginner
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The client is the same problem !!

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Community Manager
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Hi tung_chiu,

 

 

Thank you for the information, I am researching this information and I will update it as soon as I get news on this matter.

 

 

Allan J.
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Community Manager
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Hi tung_chiu,

 

 

Thank you for your patience.

 

I just received information about this matter, please check the following recommendations:

 

1. It seems to be a problem with the DNS server configuration, you need to check this manually and see if there is a configuration issue with settings added to the DNS server.

 

2. DNS Service record content:

 

• The hub or client will look for the service named _uniteservice._tcp within the DNS service records

 

• _uniteservice._tcp.example.com 86400 IN 0 5 443 uniteserver.example.com

 

• To add a DNS Service Record in Microsoft Windows:

 

i. Open DNS Manager

 

ii. Expand the Forward Lookup zone (left pane)

 

iii. Right click on the zone and select "Other New Records..."

 

1. In "Select a resource record type:" select "Service Location (SRV)" and select "Create Record"

 

2. For "Service" enter: _uniteservice

 

3. For "Protocol" enter: _tcp

 

4. For "Port" enter: 443 5. Host offering this service: Enter the hostname/IP of the Enterprise server(s)

 

 

Please let me know your findings.

 

 

Regards,

 

Allan J.
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Beginner
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Have tried to use SRV still can not find intel unite server

My situation is like him

https://communities.intel.com/thread/114008?q=dns https://communities.intel.com/thread/114008?q=dns

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Community Manager
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Hi tung_chiu,

 

 

Let me help you on this matter.

 

Were you able to follow previous recommendations?

 

Have you tried to do nslookup on the unite service record?

 

 

Regards,

 

Allan J
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Community Manager
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Hi tung_chiu,

 

 

I have sent you a private message, please check your Inbox.

 

 

Allan J.
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Beginner
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Query as follows:

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Community Manager
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Hi tung_chiu,

 

 

Thank you fort the screenshot, this information has been forwarded to the appropriate team.

 

Additionally, please check your Inbox for a private message.

 

 

Regards,

 

Allan J.
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Beginner
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Any update to this issue. I am getting the same error

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Community Manager
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Intel Unite requires the DNS suffix to be recognized as a connection specific DNS suffix, please notice currently there is no suffix assigned on the Ethernet adapter.

/servlet/JiveServlet/showImage/2-527909-452952/pastedImage_0.png

One way to force that DNS suffix is by configuring your network adapter.

Go to control panel Then go network and change your adapter settings

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/servlet/JiveServlet/showImage/2-527909-452956/pastedImage_5.png

Then go to the properties,

1 then change the properties for the tcp/ip4

2 click advanced

3 click on the DNS tab DNS Suffix for the connection and enter the domain address.

/servlet/JiveServlet/showImage/2-527909-452957/pastedImage_6.png

This should allow the Unite client to read the DNS service record.

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