Hello, I'm deploying an Intel Unite solution, and am having trouble uploading the cab files. It errors out whenever we attempt to upload them. There is no useful error message, or log that I can find, so I'm not sure where to begin troubleshooting.
We downloaded the most recent installer, I believe the version is 4.0.991.43_A00. The HUB and Client should both also be 4.0 as well
We downloaded the CAB files from here: https://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=X8NPN
We followed the cryptic instructions in the documentation located here: https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_4_Solution_Deployment.pdf
We opened the "Device Management" Tab
Clicked on "Upload Package"
we would get the error "Internal error has ocurred" in the upper right hand corner as shown in the screenshot.
Where does it upload these files? SQL? Local file? maybe something doesn't have access, or wasn't created upon installation. Does there need to be a specific firewall rule to allow these to be uploaded?
I don't have the ability to create a video of this at this time, I apologize, I'll try to go to as great of detail as I can. I'm trying to upload these from the server. I'll navigate to https://localhost/intelunite/admin/ login as admin, and then press "Device Management", then "Features/Apps" That brings me to https://localhost/intelunite/admin/modules. I'll press "Upload Package", which opens a file window, I'll navigate to the files (from the download you provided), that are stored locally on the server. When I try to upload them, I'll get the error specified above that says "An Internal error has occurred."
I can try try to do this on my local computer using the DNS name, (ex. unite.domian.com) and I get the same error. For whatever reason when I try that on the server, it auto directs to https://unite.domain.com/intelunite/admin/devices and gives me a 404 error so I'm left with using localhost.
This leaves me with a few questions
- What could possibly be going wrong for this to happen
- where does it try to upload these files
So I got a different error for about a half second or so, I was messing around with a few things, didn't really change anything, but I noticed for about a half second it says "one or more parameters is missing" when attempting to upload.
So I'm not going to run the support utility, and especially won't upload it here. I can tell you that this server was built to the specifications listed in the documentation here: https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_4_Solution_Deployment.pdf
This issue happens always, whenever we upload a .cab file we get met with the error "An internal error has occurred" as shown in the screenshot in the original post. Unfortunately I'm unable to troubleshoot further because there aren't any logs, or other helpful information. The server version we're using is 4.0.991.43, we haven't upgraded the hubs yet, because we can't add any configurations.
Hi, Leo, this is the same person as the original poster. After speaking with another person from Intel customer support, I found out the issue had to do with a security policy we had enabled. by disabling the policy: System Cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing I was able to upload the .cab files.