Hello SHirn,
Thank you for posting on the Intel® communities.
In order to understand better your environment, could you please provide the following information to check this further?
1- Intel® System Support Utility report in .txt format, please provide a separate report for the client, HUB, and Server and please name them accordingly.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
2- Intel Unite® logs, it seems that the file attached only include the HUB log, could you please double-check and provide as well the Server logs, please refer to the following link for details on how to get those log files:
https://www.intel.com/content/www/us/en/support/articles/000039472/software/software-applications.html
3- Please elaborate more on how and where the issue is happening, please share the steps you follow to reproduce the issue:
4- Please fill out the form below:
- Frequency of occurrence (once an hour, day, always):
- Attempted workaround (settings changes, etc.):
- Environment (office, enterprise, school, hospital, factory, home):
- HUB manufacturer(s):
- HUB model(s) and SKU number:
- Client model(s):
- Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:
- Intel Unite® Client version:
- Intel Unite® HUB version:
- Intel Unite® Server version:
- HUB and Client Graphics Driver version and vendor:
- Number of systems affected: 4 hubs, many clients
Regards,
Andrew G.
Intel Customer Support Technician
A Contingent Worker at Intel
