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SHirn
Beginner
248 Views

Hello everyone, I have the same problem as BBart9 - unfortunately I cannot solve my problem with its solutions. I also get the same error "The SMTP configuration is empty" as BBART9 What can i do, to solve this Problem.

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3 Replies
AndrewG_Intel
Moderator
89 Views

Hello SHirn,

 

Thank you for posting on the Intel® communities.

 

In order to understand better your environment, could you please provide the following information to check this further?

 

1- Intel® System Support Utility report in .txt format, please provide a separate report for the client, HUB, and Server and please name them accordingly.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

2- Intel Unite® logs, it seems that the file attached only include the HUB log, could you please double-check and provide as well the Server logs, please refer to the following link for details on how to get those log files:

https://www.intel.com/content/www/us/en/support/articles/000039472/software/software-applications.ht...

 

3- Please elaborate more on how and where the issue is happening, please share the steps you follow to reproduce the issue:

 

4- Please fill out the form below:

 

  • Frequency of occurrence (once an hour, day, always):  
  • Attempted workaround (settings changes, etc.):
  • Environment (office, enterprise, school, hospital, factory, home): 
  • HUB manufacturer(s):  
  • HUB model(s) and SKU number:  
  • Client model(s):
  • Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:  
  • Intel Unite® Client version: 
  • Intel Unite® HUB version: 
  • Intel Unite® Server version: 
  • HUB and Client Graphics Driver version and vendor:
  • Number of systems affected: 4 hubs, many clients

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
89 Views

Hello SHirn,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
89 Views

Hello SHirn,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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