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TDupu
Beginner
501 Views

Hub Installer for Dell 7070 Micro

I've looked everywhere, and contacted Dell three times and no one can seem to help, even with it being highlighted on their sales page: https://www.dell.com/en-us/work/shop/desktop-deals/optiplex-7070-micro-desktop/spd/optiplex-7070-mic...

 

Can anyone assist in locating the installer for the hub?

0 Kudos
13 Replies
Leonardo_C_Intel
Moderator
105 Views

Hello TDupu

 

Thank you for posting in the Intel Community.

 

When you got the OptiPlex 7070 Micro Desktop from DELL™ did you also obtain the Intel Unite® installation package?

 

I am asking because this installation package should have the server and HUB installation files.

 

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

TDupu
Beginner
105 Views

No, I did not receive that, just the PC's.

Leonardo_C_Intel
Moderator
105 Views

Hello TDupu

 

Thank you for the details.

 

I am going to send you a private e-mail with the Intel Unite® installation package.

 

You can find more details about the installation process on the following link:

 

https://www.intel.com/content/www/us/en/support/articles/000008523/software/software-applications.ht...

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel
Moderator
105 Views

Hello TDupu

 

Base on the information that you have provided you have a DELL™ OptiPlex 7070 Micro Desktop this platform is not supported for Intel Unite®, you can find more details about the supported platforms at the end of the following link https://www.intel.com/content/www/us/en/architecture-and-technology/unite/intel-unite-overview.html.

 

We recommend contacting dell to see if the hardware can be changed for a supported platform. 

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

RWagn9
Beginner
105 Views

LeoC,

 

I have a similar (ID 5 Error, I started a forum for it) issue, and DELL has confirmed (called today) the Optiplex 7070 works with Unite.

Its also listed on their Website as a supported platform...

 

https://www.dell.com/en-us/work/shop/desktops-n-workstations/new-7070-micro/spd/optiplex-7070-micro

Leonardo_C_Intel
Moderator
105 Views

Hello everybody

 

Thank you for sharing these details, in this case, we recommend getting the Intel Unite® installation package used by dell to install it on their system and the installation steps since we have not validated the OptiPlex 7070 Micro Desktop as shared on my previous post.

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel
Moderator
105 Views

Hello TDupu

 

In case you are still experiencing the hardware compatibility issue, the following fix may help you resolve this problem:

 

Upgrade the Hub to version 4.0.3754 or 4.0. 4173.

 

I will send you an email to the email address associated with your profile containing the Intel Unite® App Version: 4.0.4173.30. Unzip the files and use the Intel Unite® Hub file to perform the upgrade.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

KImme1
Beginner
105 Views

I am having the same problems with a set of Dell 7070 devices. Can you provide me the link to obtain the newer software so I can test?

RWagn9
Beginner
105 Views

Here the link support provided me. Fun fact.. its hasnt worked yet. However, we didn't update the server side of the software, so that may be where its hanging up.

 

EIDT: Oh hey, sir.

 

Leonardo_C_Intel
Moderator
105 Views

Hello everybody

 

In the download link provided privately, you will find the download Intel Unite® App. Keep in mind that, this link cannot be posted in any public-facing location (support community, etc). In this case KImme1 please open a new thread to help you with your case.

 

RWagn9 I am noticing that we are currently assisting on your thread https://forums.intel.com/s/question/0D50P00004OmFxq, we are going to continue the assistance there.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Leonardo_C_Intel
Moderator
105 Views

Hello TDupu

 

Do you have any update of the testing?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

RWagn9
Beginner
105 Views

The fix provided worked for us on the Optiplex 7070's.

Leonardo_C_Intel
Moderator
105 Views

Hello TDupu

 

I haven’t heard back from you; please contact us if you have any additional questions.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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