Dear Support Community,
with the new Windows 10 Featureupgrade comes the new Problems. :-(
We use the Intel Unite Hub with Full Screen Room Mode = Off.
In this mode the Desktop of the Hub is most of Time Black after the start of the Intel Unite Hub Software.
Sometimes i can see the Desktop but i cant use the Mouse on the Desktop.
I think the Software makes a Overlay over the Windows Desktop.
With Windows10 1803 this make trouble.
The Mouse works over the Taskbar. ;-)
All 6 Hubs works with Dell Optiplex Hardware.
Can anybody help us?
with kind regards,
I understand that you are currently experiencing problems when using the Full Screen Room Mode - Off after the Windows* update was done.
Regarding this, first I would like to know if you are using Intel ® Unite Small Business or Intel ® Unite Enterprise, also, please provide me the version you are using. A step that can be followed in the attempt of fixing the current problem is to uninstall the Hub and the re-install the tool again to see if the issue persists.
Let me know the outcome and the information.
Thank you for your response.
In order to provide you with the best assistance, I will need to know the exact version of Intel ® Unite, as well as the model of system you are using as a hub. If possible, provide me as well with the model of the clients.
Let me know those details please.
I run into same problem as Dirk, with same symptoms:
Running Intel Unite Hub in Enterprise Mode, Unite Client Version: 18.104.22.168
Workstation is Dell Optiplex 7050 running Windows10 Pro (1803)
I reinstalled Unite Client a few times without success,
Thank you very much for your valuable information and input.
I am currently investigating about this problem and now that I have gathered the details I will be getting back to you as soon as possible.
Thank you for your time.
Thank you for patiently waiting.
The issue that you are currently having has been addressed, please check you private message box for more detailed instructions on how to solve this problem.
Let me know if there is any problem.
Thank you for joining this Intel Community.
We would like to gather some information to provide an accurate response depending on your system configuration.
HUB model(s) and SKU:
Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:
Intel Unite® Client version:
Intel Unite® HUB version:
Intel Unite® Server version:
Intel Unite® Small Business version (if applies):
HUB and Client Graphics Driver version:
HUB manufacturer(s): Intel corporation
HUB model(s) and SKU: NUC7i5DNH
Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version: Windows 10 pro , 64-bit OS
Intel Unite® Client version: 22.214.171.124
Intel Unite® HUB version: 126.96.36.199
Intel Unite® Server version: 188.8.131.52
Intel Unite® Small Business version (if applies): Enterprise version
HUB and Client Graphics Driver version: 184.108.40.20631
Same in my case.
We use Intel Unite Hub for small business on Dell optiflex 7050 and Win10. (Intel Unite ver. 220.127.116.11)
It looks like Intel Unite is as the non-transparent layer over the screen (but in my case i can see "microsoft bar" and use it with mouse or keyboard, but everything is happening under Unite non-transparen window).
Here are my screen shot's.