Re: Hub Problem after Win10 1803 Upgrade with Full Screen Room Mode Off

DMaih · ‎05-15-2018

Dear Support Community,

with the new Windows 10 Featureupgrade comes the new Problems. :-(

We use the Intel Unite Hub with Full Screen Room Mode = Off.

In this mode the Desktop of the Hub is most of Time Black after the start of the Intel Unite Hub Software.

Sometimes i can see the Desktop but i cant use the Mouse on the Desktop.

I think the Software makes a Overlay over the Windows Desktop.

With Windows10 1803 this make trouble.

The Mouse works over the Taskbar. ;-)

All 6 Hubs works with Dell Optiplex Hardware.

Can anybody help us?

with kind regards,

Dirk

idata · ‎05-15-2018

Hello dmaihoefer,

I understand that you are currently experiencing problems when using the Full Screen Room Mode - Off after the Windows* update was done.

Regarding this, first I would like to know if you are using Intel ® Unite Small Business or Intel ® Unite Enterprise, also, please provide me the version you are using. A step that can be followed in the attempt of fixing the current problem is to uninstall the Hub and the re-install the tool again to see if the issue persists.

Let me know the outcome and the information.

Regards,

David V

DMaih · ‎05-21-2018

Hello David,

sorry for the late response.

We use Intel Unite with the Enterprise Mode.

With the new installation, the problem is the same. :-(

idata · ‎05-21-2018

Hello dmaihoefer,

Thank you for your response.

In order to provide you with the best assistance, I will need to know the exact version of Intel ® Unite, as well as the model of system you are using as a hub. If possible, provide me as well with the model of the clients.

Let me know those details please.

Regards,

David V

JHorn4 · ‎05-22-2018

Hi there,

I run into same problem as Dirk, with same symptoms:

Running Intel Unite Hub in Enterprise Mode, Unite Client Version: 3.2.82.42

Workstation is Dell Optiplex 7050 running Windows10 Pro (1803)

I reinstalled Unite Client a few times without success,

Regards

JeiBie

DMaih · ‎05-22-2018

We use Dell OptiPlex 7040 for the Hub.

The Version Number of the Intel Unite Hub is 3.2.82.42.

idata · ‎05-22-2018

Hello everyone,

Thank you very much for your valuable information and input.

I am currently investigating about this problem and now that I have gathered the details I will be getting back to you as soon as possible.

Thank you for your time.

Regards,

David V

idata · ‎05-29-2018

Hello Everyone,

Thank you for patiently waiting.

The issue that you are currently having has been addressed, please check you private message box for more detailed instructions on how to solve this problem.

Let me know if there is any problem.

Regards,

David V

HTheo · ‎05-30-2018

Hello David,

I am also facing this issue.

Can you please post the solution or send me the instructions as well?

idata · ‎05-30-2018

Hello htheod,

I have sent you a private message with the steps to follow in order to try and fix the problem.

I hope this helps.

Regards,

David V

idata · ‎06-03-2018

Hi David

I want to know the solution.

Could you please send me a message?

idata · ‎06-04-2018

Hello Takanori,

Thank you for your response.

I have gladly sent you a private message with the steps to follow.

I hope this helps.

Regards,

David V

JLope35 · ‎06-12-2018

Dear David,

We are facing the same issue, can you kindly send us the solution?

Many thanks.

smoll · ‎08-20-2018

Hi, can I ask you for the solution to this issue also please?

Thanks

idata · ‎08-20-2018

Hello SMollett,

Thank you for your response.

I have sent a private message to you with the information.

Regards,

David V

sk27 · ‎08-31-2018

Hi David,

I am also facing the same issue.

Can you share the solution asap.

Regards,

Srujana K

idata · ‎08-31-2018

Hello srujana_k,

Thank you for joining this Intel Community.

We would like to gather some information to provide an accurate response depending on your system configuration.

HUB manufacturer(s):

HUB model(s) and SKU:

Client model(s):

Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:

Intel Unite® Client version:

Intel Unite® HUB version:

Intel Unite® Server version:

Intel Unite® Small Business version (if applies):

HUB and Client Graphics Driver version:

Wanner G.

sk27 · ‎09-03-2018

Hi Wanner,

HUB manufacturer(s): Intel corporation

HUB model(s) and SKU: NUC7i5DNH

Client model(s):NUC7i5DNH

Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version: Windows 10 pro , 64-bit OS

Intel Unite® Client version: 3.2.82.42

Intel Unite® HUB version: 3.2.82.42

Intel Unite® Server version: 3.2.82.42

Intel Unite® Small Business version (if applies): Enterprise version

HUB and Client Graphics Driver version: 20.19.15.4531

Regards,

Srujana K

idata · ‎09-03-2018

Hello srujana_k,

Thank you for your response.

I apologize for not providing you with the solution earlier, please refer to your inbox of private messages. I have sent some steps there.

Regards,

David V

KMath2 · ‎05-22-2018

Same problem here.

On two different customers. Dell and Lenovo PC's with Hub software installed.

Both with Unite enterprise and on windows 10 build 1803.

Tried reinstalling it on both.

TAdam5 · ‎05-22-2018

Same in my case.

We use Intel Unite Hub for small business on Dell optiflex 7050 and Win10. (Intel Unite ver. 3.2.82.42)

It looks like Intel Unite is as the non-transparent layer over the screen (but in my case i can see "microsoft bar" and use it with mouse or keyboard, but everything is happening under Unite non-transparen window).

Here are my screen shot's.