Hub Problem after Win10 1803 Upgrade with Full Screen Room Mode Off

[DMaih]

Dear Support Community,

with the new Windows 10 Featureupgrade comes the new Problems. :-(

We use the Intel Unite Hub with Full Screen Room Mode = Off.

In this mode the Desktop of the Hub is most of Time Black after the start of the Intel Unite Hub Software.

Sometimes i can see the Desktop but i cant use the Mouse on the Desktop.

I think the Software makes a Overlay over the Windows Desktop.

With Windows10 1803 this make trouble.

The Mouse works over the Taskbar. ;-)

All 6 Hubs works with Dell Optiplex Hardware.

Can anybody help us?

with kind regards,

Dirk

[TAdam5]

In my opinion they (Microsoft) mixed up something in videocard drivers for Intel integrated graphics.

[TBatz]

Also having the problem.

Could you please send me the steps as well?

[EDIT]

Updating the hub to 3.3 solved the issue for me.

[BJame2]

I am having the same issue as everyone on this thread

I am running an Intel NUC with win10 1803 update

I also have the newest version of intel unite hub downloaded as of a couple weeks ago

Any information on how to resolve this would be appreciated

Thanks,

Bryan

[MClae1]

Hi dmaihoefer.

I have the same problem running Win 10 1803. Is the solution to install Hub 3.3? Where can i find this version?

Best Regards,

Mattias

[idata]

Hello dmaihoefer,

Thank you for your response.I have sent you the information via private message. Please check your inbox.Regards,David V

[MHend11]

We are having the same issue. Please send me information on how to fix this issue. Thank you!

[MTam]

Hi Intel Team,

I hope you are doing well. We are using Fujitsu Q957 MRE, and installed Windows 1803.

We experience same problem as everyone else, when disable full screen, Windows appear a blackscreen.

Sometimes I can see the mouse and desktop.

The blackscreen has a property of always on top, so it cover over windows and desktop.

ClientInstaller_V328242_1191418

HubInstaller_V328242_1191419

ServerInstaller_V328344_1194385

Thanks.

Michael

[idata]

Hello michael.tam,

Thank you for your response.I have sent you a private message with the fix of this problem.Regards,David V

[MTam]

Hi David.

Thanks for your private message. The issue has been resolved. Thank you very much.

Best Regards.

Michael

[SCort2]

Hey,

I've got the same issue.

Intel Unite Hub version 3.2.82.42 is running on HP EliteDesk 800 G2 and G3

[idata]

Hello silvioc,

Thank you for your response.I have sent you a private message with the information required.Regards,David V

[sk27]

Hi David,

It's working. Thanks for your help.

Regards,

Srujana K

[KMich5]

Hello,

We have the same problem on Win 10 1803. We are currently running the latest version of Intel Unite HUB.

The screen is not responding once Intel Unite is running.

[idata]

Hello k0m1c,

Thank you for your response.I have sent you a private message with the instructions.Regards,David V Intel Customer Support TechnicianUnder Contract to Intel Corporation

[NNguy19]

Hi David,

I am also facing the same issue with Win 10 1803 with Intel Unite HUB. The screen is not responding and going to black once Intel Unite is running. Please assist with the issue.

Best Regards

[PStra4]

​I know this is an old thread, but why so secret with the answer?  We are having the same issue with the same setup as the original post.  Please provide info on how to fix it.