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I have two desktop that connects to the hub and a few seconds later disconnects.

Here is what the logs show on the server

6/18/2020 6:21:23 PM Error - [HubTcpUserConnection] EXCEPTION: Error at HeaderReceived.87e9c1ae-6848-43db-bd87-868ea43d58b4, xxxxxx - Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. at System.Net.Security._SslStream.EndRead(IAsyncResult asyncResult) at Intel.Unite.Windows.Core.Connection.Hub.HubTcpUserConnection.HeaderReceived(IAsyncResult ar)6/18/2020 6:21:23 PM Error - [HubTcpUserConnection] EXCEPTION: Error at HeaderReceived.87e9c1ae-6848-43db-bd87-868ea43d58b4, xxxxxxx - An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult) at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)

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Re: I have two desktop that connects to the hub and a few seconds later disconnects.

Hello AHorv5

 

Thank you for posting in the Intel Community.

 

What are the Intel Unite® versions installed on the server, HUB, and clients?

Was this environment working properly at some point? Was there any change in the environment prior to this error?

Can you attach the client's log file on the thread? 

You can find steps to get the logs on the following links:

 

Intel Unite® 4.x:

https://www.intel.com/content/www/us/en/support/articles/000039472/software/software-applications.ht...

 

Intel Unite® 3.x:

https://www.intel.com/content/www/us/en/support/articles/000024124/software/software-applications.ht...

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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Community Manager
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Re:I have two desktop that connects to the hub and...

Hello AHorv5


I am following up on the case, I would like to let you know that after completing more research on the case it is important to follow the update/installation steps recommended on the Intel Unite® app version 4.x Deployment Guide (https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite...) and make sure that you have completed the update of the .cab files.

  

Regards,

Leonardo C.


Intel Customer Support Technician


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Community Manager
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Re:I have two desktop that connects to the hub and...

Hello AHorv5


Have you been able to try the steps provided?


Regards,

Leonardo C.


Intel Customer Support Technician


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Community Manager
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Re:I have two desktop that connects to the hub and...

Hello AHorv5


We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.


Regards,

Leonardo C.


Intel Customer Support Technician


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