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Impossible to install Intel_Unite_Client_v4.2.25031.51_x64

VJACO
New Contributor I
2,417 Views

Hello,

I can't install the  Intel_Unite_Client_v4.2.25031.51_x64, I have this error.
Thanks.

 

VJ

 

VJACO_0-1621867247783.png

 

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IntelSupport
Community Manager
2,407 Views

Hello VJACO,


Thank you for posting in the Intel Community.


We understand that you are having problems completing the Intel Unite® client, please share with us the following details:


  • How many systems are having this issue?
  • Is this a new Intel Unite® installation on the system?
  • What is the Intel Unite® version installed on the server and HUB?
  • Can you please provide us with the installer logs:
    • installation procedure:
    •  In order to get a log file please enter the following command:
    •  msiexec /i "Intel Unite Installer Name.mui.msi" /L*v installerlog.txt
      • Intel Unite installers:
      • Client


Regards,

Leonardo C.


Intel Customer Support Technician


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IntelSupport
Community Manager
2,389 Views

Hello VJACO


We have been looking into the issue/behavior that you are having. We would like to share with you that the error is related to Windows telling you that the group called “Users” is missing


Please try these steps on the system:


1) Right-click on My Computer and select Manage.

2) Open the Local Users and Group tree.

3) Open the Groups folder and search for a profile named Users. If not found, right-click on the Groups folder and select New Group. Type in Users (case sensitive) as the New Group name and select Create.

4) Open the Groups folder and search for a profile named Administrators. If not found, right-click on the Groups folder and select New Group. Type in Administrators (case sensitive) as the New Group name and select Create.


Once the steps have been completed try to install the Intel Unite® client on the system.


Hope this helps.


Regards,

Leonardo C.


Intel Customer Support Technician


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VJACO
New Contributor I
2,381 Views

Hello Leonardo,


Thank you for your support the problem is fixed but it can't be updated by user who is not an IT specialist.

 

I tried several systems (new and an older version uninstalled)

 

My server, hub and client use 4.2.18036.

 

Regards,

 

Valéry  J

 

 

 

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MIGUEL_C_Intel
Moderator
2,369 Views

Hello VJACO,

 

Could you please give us more details of your last response, we are not understanding what do you mean with the problem is fixed but it can't be updated by a user who is not an IT specialist? Are you referring to Admin rights?

 

Regards,

Miguel C.

Intel Customer Support Technician

 

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VJACO
New Contributor I
2,357 Views

Hello Miguel,

 

It 's ok for me, I am able to add the user "User" but I can't ask to my users to do it.

Have you planned a patch in order to solve this problem?

 

Regards,

 

Valéry J

 

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IntelSupport
Community Manager
2,348 Views

Hello VJACO,


Thank you for your response. 


Please allow us to review the issue you are having. Since this is related to the OS, please provide us with the following details:


  • The operating system version and build running on the clients.
  • The number of systems experiencing this behavior.
  • Is this a new Intel Unite® installation?
  • By any chance are you using Active Directory to manage the hub settings and user permissions? If not, please provide additional details about the configuration you are using.


  • Installer logs. Run the following command:

msiexec /i "Intel Unite Installer Name.mui.msi" /L*v installerlog.txt


Wanner G.

Intel Customer Support Technician


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VJACO
New Contributor I
2,333 Views

Hello Wanner,

 

When I test with a win10 US it's ok.

So I think it's a problem when I use a french version of Win 10.

 

I put the files asked.

 

Regards,

Valéry

Valéry

 

 

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IntelSupport
Community Manager
2,324 Views

Hello VJACO,


Thank you for your response and logs, allow us to look into the data/issue. We are going to reach you back as soon as possible.


Regards,

Leonardo C.


Intel Customer Support Technician


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VJACO
New Contributor I
2,299 Views

Hello Leonardo,

 

I tested the new version 4.2.34014.21 and it works of a french windows 10

 

Regards,

 

Valéry

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IntelSupport
Community Manager
2,273 Views

Hello VJACO,


Thank you for testing the new Intel Unite® version 4.2.34014 on the systems, we are glad to hear that the fix was included in the new version, we are going to proceed to close this thread; nevertheless, If you need further assistance, please post a new question.


Regards,

Leonardo C.


Intel Customer Support Technician


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