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452 Discussions

Install on NUC7i5DNK1E

KImme
Beginner
1,389 Views

I ordered a NUC model NUC7i5DNKE for use as a Unite Hub. When I install the latest Hub software I receive an error ID666666 that states the app could not run on this hardware configuration. The bottom of the PC states that this Model number is NUC7i5DNK1E. Everything I read says that this device has VPro technology and is compatible. The Hub version installed is 3.2.82.42. Can you tell me the correct switches for logging the installation?

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3 Replies
idata
Community Manager
113 Views

Hi senordude,

Looks you have the correct hardware to run Intel Unite without any issues, however keep in mind that there is a BIOS update required to run the application and do not get that error message that you are getting. Can you please confirm what BIOS version your system has?

Thanks,

David O

KImme
Beginner
113 Views

The version of BIOS on the device is DNKBLi5v.86A.0026.2017.0915.2016

idata
Community Manager
113 Views

Please update to the latest BIOS available ( 0031) that will fix your problem. My recommendation is to contact the support team to get the BIOS updated.

If you need assistance please refer to this link https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html BIOS Update Instructions for Intel® NUC .

The BIOS is available here: https://downloadcenter.intel.com/download/27353/NUCs-BIOS-Update-DNKBLi5v-86A- Download BIOS Update [DNKBLi5v.86A]

thanks

David O.

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