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TWebs
Beginner
758 Views

Intel Unite 4 - Admin page 404 error

As requested I'm starting a new post for this problem.

 

After installing Unite v4 I'm unable to get to the admin page. I reached the admin login page and, after logging with the default credentials, I was re-directed to the page to provide a new password​ then received a 404 error after re-logging in with the new credentials.

 

I'm running Intel Unite v 4.0.991.43 on MS Server 2016 Standard with IIS 8 and IIS URL Rewrite 2.1

 

0 Kudos
16 Replies
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, Thank you for posting on this Community. We will review the information posted and get back to you soon. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, To continue working on this issue, we would like to gather the following information: Problem details Problem description: Frequency of occurrence (once an hour, day, always): Steps to reproduce (provide links to forums, online help, screen shots): Attempted workaround (settings changes, etc.): Environment (office, enterprise, school, hospital, factory, home): HUB/Client computer details HUB manufacturer(s): HUB model(s) and SKU: Client model(s): Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version: Intel Unite® Client version: Intel Unite® HUB version: Intel Unite® Server version: Number of systems affected: Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
TWebs
Beginner
114 Views

 

Problem details

Problem description: 404 error when trying to connect to Intel Unite admin page (get login page, password reset page, client download page, but not the configuration page)

Frequency of occurrence (once an hour, day, always): Always

Steps to reproduce (provide links to forums, online help, screen shots): https://www.dropbox.com/sh/fsfvqb0bd1y571d/AAACejlD41l46KdsV4cwJfVQa?dl=0

Attempted workaround (settings changes, etc.): complete reinstall

Environment (office, enterprise, school, hospital, factory, home): enterprise

 

HUB/Client computer details

No HUB installed yet, just trying to get the enterprise server set up and configured for now.

 

Client model(s):

Not trying to connect to HUB's through a client, just trying to login to the admin portal (using W10 1803; Chrome, IE and Edge all failed)

 

Number of systems affected: 1 server

Wanner_G_Intel
Moderator
114 Views

Hello TWebs, Thank you for providing this information. We will review it and get back to you soon. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, To continue troubleshooting this issue, we would like to know if you get this error message while using http or https. We also would like to perform a remote session to take a look at your server configuration. Please let us know if this option is feasible. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
TWebs
Beginner
114 Views

​The connection uses https.

 

A remote session would be great.

 

Wanner_G_Intel
Moderator
114 Views

Hello TWebs, We have sent you a private message to gather personal information to continue using remote assistance. We would like to review your server configuration. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, After reviewing the information gathered from the remote assistance session, the cause of the error message is most likely related to the permissions on the database. Please check the read/write permissions on the database and let us know if the issue persists. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, Were you able to review the read/write permissions on the database? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
TWebs
Beginner
114 Views

The api_user account that is created when the DB is created has these properties: [cid:image001.png@01D50F1D.5FE4DC40][cid:image002.png@01D50F1D.5FE4DC40]
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, If you attached the pictures through the notification you received in your email, we will not be able to open these files. Could you please attach them via the Community? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
TWebs
Beginner
114 Views

Api_user login properties Server Roles : public User Mapping: Database role membership for unite_server db_datareader db_datawriter db_execute_procedures Public Api_user databse properties Membership: db_datareader db_datawriter db_execute_procedures Owned Schemas: none [cid:image002.jpg@01D50FAA.7512A1F0]Todd Webster | IT Manager SAFE Boats International | office 360.674.7161<tel:360.674.7161> x1126 | mobile 360.930.1534 | www.safeboats.com<http://www.safeboats.com/> Proven Performance in the Toughest Conditions
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, Thank you for your response. Could you please attach a picture of the Read and Write permissions of the Database? Also, please attach the following log files: 1. The Server saves the files at the following location: "C:\Users\IntelUniteWebApiPool\AppData\LocalTemp" Files name are the following: "IntelUniteServerLog.txt", "IntelUniteTransactionLog.txt" and "UniteServerLog.txt". 2. On the Clients and Hubs the log is created by default and is called "Unite.sql". This file can be located on "C:\Users\User\AppData\Local\Temp". It is a SQLite database, and it can be opened with any SQL Client but the DB Browser for SQLite is recommended. On the table "Logging", you will find all the data generated by the application. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
114 Views

Hello TWebs, If you need further assistance, please let us know. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
114 Views

Hello TWebs,

 

If you have further questions, please contact us back.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
114 Views

Hello TWebs,

 

We will be glad to help you if you need further assistance.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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