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Intel Unite® App - Hub Compatibility with Intel core i5 vpro processor 10th Generation

Subi
Beginner
476 Views

Hi,

when we running Intel Unite hub on "Lenovo ThinkCenter M80Q". getting Error. please refer the screen shot.  we installed version 4.2 

please let know how to fix this issue. 

Thx

Subi

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AndrewG_Intel
Moderator
456 Views

Hello @Subi

Thank you for posting on the Intel® communities.

 

The HUB for Intel Unite® is a system based on Intel® vPro™ technology, specifically designed to support the Intel Unite® solution.

Did you check with your Original Equipment Manufacturer (OEM) Lenovo* or with your Intel® Technology Provider if this system and its SKU has been validated for Intel Unite®?

If not, we recommend reaching out to them to confirm the compatibility of this hardware with Intel Unite®.

 

Once you have confirmed with your OEM that the hardware is compatible with Intel Unite®, if the issue persists, please provide us with the following information so we can check this further:

 

1- Is this a new deployment of Intel Unite® or did you upgrade from a previous version?

 

2- Please confirm the Intel Unite® full version number that you have installed on the HUB, for instance: 4.2.xxxx.

 

3- Please provide the Intel Unite® HUB log. The log is created by default and is called Unite.sql.

The mentioned file is located on "C:\Users\User\AppData\Local\Temp".

This file is an SQLite database, and it can be opened with any SQL Client.

 

4- From the HUB, please run an MSINFO32 report:

  1. Type msinfo32 in the Search box.
  2. Right-click System Information in the search results and select Run as administrator.
  3. While viewing the Microsoft System Information summary, go to File then choose Save 
  4. Save your MSINFO32 report as "msinfo32.txt"(export file as txt).

 

Best regards,

Andrew G.

Intel Customer Support Technician

View solution in original post

3 Replies
AndrewG_Intel
Moderator
457 Views

Hello @Subi

Thank you for posting on the Intel® communities.

 

The HUB for Intel Unite® is a system based on Intel® vPro™ technology, specifically designed to support the Intel Unite® solution.

Did you check with your Original Equipment Manufacturer (OEM) Lenovo* or with your Intel® Technology Provider if this system and its SKU has been validated for Intel Unite®?

If not, we recommend reaching out to them to confirm the compatibility of this hardware with Intel Unite®.

 

Once you have confirmed with your OEM that the hardware is compatible with Intel Unite®, if the issue persists, please provide us with the following information so we can check this further:

 

1- Is this a new deployment of Intel Unite® or did you upgrade from a previous version?

 

2- Please confirm the Intel Unite® full version number that you have installed on the HUB, for instance: 4.2.xxxx.

 

3- Please provide the Intel Unite® HUB log. The log is created by default and is called Unite.sql.

The mentioned file is located on "C:\Users\User\AppData\Local\Temp".

This file is an SQLite database, and it can be opened with any SQL Client.

 

4- From the HUB, please run an MSINFO32 report:

  1. Type msinfo32 in the Search box.
  2. Right-click System Information in the search results and select Run as administrator.
  3. While viewing the Microsoft System Information summary, go to File then choose Save 
  4. Save your MSINFO32 report as "msinfo32.txt"(export file as txt).

 

Best regards,

Andrew G.

Intel Customer Support Technician

View solution in original post

Subi
Beginner
447 Views

Hi,

I confirmed with Lenovo seems like this model not yet validated for Intel Unite®. It may be validated and available in the Future. we will see.

Thank you for your reply,

//Subi

 

AndrewG_Intel
Moderator
435 Views

Hello @Subi

Thank you for your response and for your feedback.


Since the thread has been marked as "Solved" and you have confirmed with Lenovo* support that the model is not validated for Intel Unite®, we will proceed to close this inquiry now.

If you need any additional information, please submit a new question as this thread will no longer be monitored.


Note:

At the bottom section of this link Intel Unite® Solution Overview you may find a list of systems designed to support the Intel Unite® solution; however, we always recommend checking first with the manufacturer or with the seller that the system you are purchasing and its SKU has been validated for Intel Unite®.


Best regards,

Andrew G.

Intel Customer Support Technician


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