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Intel Unite App getting disconnected from HUB

JSala17
Beginner
1,194 Views

Hi Guys,

I installed the Intel Unite for Small Business v3.1.41.18 on Dell's Optiplex 7040 with Windows 10, this HUB is connected to a Wireless Router that's simulating a corporate network (It doesn't have Internet connection), my issue is that whenever I connect to the HUB with two different clients for some reason they get disconnected after a while even if there's activity in one of them (e.g. a video play in a loop). Is there any value that we can modify to avoid this behavior?

Kind regards,

Jhon S.

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2 Replies
idata
Employee
285 Views

Hello JhonS,

 

 

Thank you for contacting the Intel community.

 

 

I'm sorry the issue you have experience with the Intel® Unite app.

 

 

Does this issue happen when if you connect the HUB to a wire LAN?

 

 

Is this the standalone or the enterprise Intel® Unite app?

 

 

Please check the following link for Intel® Unite installation guidance.

 

 

If the problem persists, please provide us with the following information:

 

SKU:

 

Vendor:

 

Brand and model:

 

Intel® unite app version:

 

BIOS version: (If you don't have the latest BIOS I suggest you to update it)

 

 

 

Best regards,

 

 

Ivan U.

 

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idata
Employee
285 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan U.
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