we are having some issue with the intel unite whereby the client is not able to locate the hub when connected to the same WiFi and subnet.
We also tried with different AP but the problem still not resolved, however there is no issue if we connect via wired connection.
Appreciate your feedback if there is any similar issue with a solution.
Thank you for joining the community.
What version of Intel Unite® have you installed?
Is the environment a stand-alone or enterprise?
If the clients are in the wireless connection are they able to ping the host IP address on CMD?
Initially we used version 188.8.131.52, then we have upgraded to version 184.108.40.206 it becomes worse whereby the PIN is not generated at all.
We are using standalone, there is no problem to Ping via CMD and Windows firewall has been turned off.
Thank you for your response.
What is the model of hub confirm that the HUB? Is HUB always in wired connection?
What are de models of clients use in the environment?
I would like to verify that the hardware on the environment has the same version of Intel Unite®.
We are using HP Elite Slice Base Model (Part Number W4V42AV)
The LAN (Hub) is connected to a wireless access point. The client will connect to the wireless AP to reach the hub.
We are using version 220.127.116.11 for the client and hub.
Thank you for waiting.
Could you let me know if in your environment when the devices are connected by wireless, are the devices able to connect to the internet and browse on the web?