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SSH1
Beginner
1,777 Views

Intel Unite app crashes and throws BSOD

I am attaching bugcheck Minidump review :

Client OS: Windows 10 x64 / 1803

Hub OS: Windows 10 x64 / 1709

Microsoft (R) Windows Debugger Version 10.0.18206.1001 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\temp\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 17134 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 17134.1.amd64fre.rs4_release.180410-1804

Machine Name:

Kernel base = 0xfffff801`b46a1000 PsLoadedModuleList = 0xfffff801`b4a4f170

Debug session time: Sat Sep 1 20:07:25.926 2018 (UTC + 5:30)

System Uptime: 15 days 0:55:39.665

Loading Kernel Symbols

................................................................................................................................................................

Page 605f3 not present in the dump file. Type ".hh dbgerr004" for details

Page 64438 not present in the dump file. Type ".hh dbgerr004" for details

....................................................

Loading User Symbols

PEB is paged out (Peb.Ldr = 00000000`00d63018). Type ".hh dbgerr001" for details

Loading unloaded module list

....................................................

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffffc705880b, 0, fffffe01c72b1c81, c}

*** ERROR: Module load completed but symbols could not be loaded for intelUniteExtendedDisplayHookKmode.sys

Page 605f3 not present in the dump file. Type ".hh dbgerr004" for details

Page 605f3 not present in the dump file. Type ".hh dbgerr004" for details

Probably caused by : intelUniteExtendedDisplayHookKmode.sys ( intelUniteExtendedDisplayHookKmode+20a51 )

Followup: MachineOwner

---------

nt!KeBugCheckEx:

fffff801`b4849ca0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffe01`c72b19a0=0000000000000050

0 Kudos
7 Replies
idata
Community Manager
122 Views

Hello, shameersh. Thank you for joining the Intel Communities.

 

 

Please provide us with the following information:
  • Intel Unite® app software version. Please specify if it is Enterprise or Small Business.
  • Intel Unite® HUB SKU# (Stock Keeping Unit Number) and model.
  • Clear explanation of how the crashes and BSOD's happens.
Antony S.
SSH1
Beginner
122 Views

  • Intel Unite® app software version. Please specify if it is Enterprise or Small Business. :

Enterprise - Client 3.3.150.19

  • Intel Unite® HUB SKU# (Stock Keeping Unit Number) and model.

System Model:"OptiPlex 7050"

System SKU:"07A1"

  • Clear explanation of how the crashes and BSOD's happens.

During the presentation and sometime during normal usage system crashed to BSOD

Error : "PAGE FAULT IN NON PAGED AREA "

idata
Community Manager
122 Views

Hello, shameersh. Thank you very much for the information provided.

 

 

I can see that your Intel Unite® app is outdated. I have sent you a private message with further information. Please check your inbox.

 

 

 

Antony S.
SSH1
Beginner
122 Views

I have updated the Intel Unite client version to 3.3.153 and now it looks, the system is stable and didn't observer any BSOD

Thank you for the support.

MClae1
Beginner
122 Views

Hi. I have the same issue. I have a user with Enterprise Client 3.3.150.19 which get BSOD all the time. WinDBG says this i caused by intelUniteExtendedDisplayHookKmode.sys. Where can i get the latest client?

 

MClae1
Beginner
122 Views

Hi. I have the same issue. I have a user with Enterprise Client 3.3.150.19 which get BSOD all the time. WinDBG says this i caused by intelUniteExtendedDisplayHookKmode.sys. Where can i get the latest client?

 

idata
Community Manager
122 Views

Hello, shameersh.

 

 

I would like to know if you have any additional question. If so, please do not hesitate to reply to this thread.

 

 

 

Antony S.
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