Intel Unite client crash on startup After windows update 10.12.2018 (Solution and question)

[MPede7]

Hi

We are wondering if its a problem that you have been made aware of and if so we are wondering if a fix for the problem is expected anytime soon for admin purposes of our users machines, added a description too the problem we met and how we solved it incase anyone is experiencing the same and too privode more insight.

Intel Unite have failed with error code and error log

Error code Event ID:

Event ID: 1000 Application error

Eventdata:

Log:

[14.12.2018 13.54.33] EXCEPTION: Getting lync client - The host process is not running

   ved Microsoft.Lync.Model.LyncClient.EnsureOI()

   ved Microsoft.Lync.Model.LyncClient.GetClient(Boolean sideBySideLync)

   ved Intel.CFC.CFCUI.MainWindow..ctor()

[14.12.2018 13.54.33] ModeratedMode: Unmanaged

[14.12.2018 13.54.33] vPro Check. Is vPro Platform=True

[14.12.2018 13.54.33] Started creation of WebRTCDesktopStreamer in SlowInit thread

[14.12.2018 13.54.33] Slow Init - Host name set

[14.12.2018 13.54.33] Starting Plugin Load

[14.12.2018 13.54.33] Obtaining the plugin list

[14.12.2018 13.54.33] EXCEPTION: Get Plugin List - Finner ikke en del av banen C:\Program Files (x86)\Intel\Intel Unite\Client\Plugins.

   ved System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   ved System.IO.FileSystemEnumerableIterator`1.CommonInit()

   ved System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)

   ved System.IO.Directory.GetFiles(String path, String searchPattern)

   ved Intel.CFC.Plugin.CFCPluginManager.<LoadPlugins>b__13_0()

Problems occured after a new GPU driver update for Intel(R) HD Graphics 620 with windows update.

Solution:

Roll back drivers for the Intel(R) HD Graphics 620 too previous version. testet and working.

Hope this helps if anyone else is experiencing the same problems.

Best Regards.

[Diego_S_Intel]

Hello MPede7, Thank you for posting in our Intel® community. I understand that you were experimenting issues with our Intel ® unite app. (crashes on startup) I am very glad that you were able to get the issue fixed by rolling the Intel(R) HD Graphics 620 bac to their previous version. Please let us know if there is anything else that we can do in order to assist you. In the meantime, we will have our Intel® Unite team to check your thread as this may be a reference for other community peers on the future. I hope to this helps. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation