Intel Unite crashes on some client computers

[MSwia]

Hi,

Intel Unity crash on client computer with graphisc card Intel HD Graphics 3000, ex. Dell Latitude E6420, BIOS A21, Intel Graphics 9.17.10.4229, OS: Windows 7 Pro x64.

It is connecting fine but when user start "Present Screen" Unite crash - see pic.

In the same time screen on the Hub goes black with PIN in top-right corner till I point "Close program" on the client. It is no problem to connect from other client to Hub in this time.

There is no adequate error in Event log on Hub.

On client computer:

Faulting application name: Intel Unite.exe, version: 3.1.41.18, time stamp: 0x590cffab

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

Exception code: 0x40000015

My hub brand is Intel NUC

Model: NUC5i5MYHE

BIOS: MYBDWi5v.86A.0034.2017.0116.2148

OS: Windows 10 Pro v. 1607 b.14393.693

We use standalone deployment.

Intel Unite version on hub and client is 3.1.41.18 by Intel downloaded from: https://downloadcenter.intel.com/download/25280/Intel-Unite-App Download Intel Unite® App

Note that on other computers (with we have) Unite working fine (ex. HP EliteBook 840, HP Elitebook 8570w, Dell Latitude E4310, Dell M4500)

[idata]

Hi Marek_S: Thank you very much for joining the Intel® Unite™ application communities.

In this case we will do further research on this matter in order to try to find a possible solution for this problem. As soon as I get any updates, I will post all the information on this thread. Any further questions, please let me know. Regards,Alberto R

[FNetw1]

Hello,

I was checking in to see if there was any update? I'm having the same issue with my client in an enterprise environment.

Presenting on Hub:

Lenovo

ThinkCentre M93p

FBKTB6AUS

Win 10 1511

Version 3.1.41.18

[EVanD1]

I have the same problem on a Dell Latitude E5540:

Application crash "Intel Unite.exe" when click on "Present Screen"

When click on "Present Application" there is no crash.

Computer model: Dell Latitude E5540, BIOS Date: 09/06/13 05:19:26 Ver: A00.00

OS: Windows 7 Prof. SP1 32-bit

Software: Intel Unite Version 3.1.41.18

Intel Unite installation for enterprise:

msiexec.exe /qn /norestart /i "Intel Unite Client.mui.msi" PINSERVERLOOKUPTYPE="Lookup" INSTALLTYPE="Enterprise"

When clicking on "Present Screen", Intel Unite is crashing (faulting module: MSVCR120.dll

version 12.0.21005.1).

Error report in dutch:

Probleemhandtekening:

Gebeurtenisnaam van probleem: APPCRASH

Naam van de toepassing: Intel Unite.exe

Versie van toepassing: 3.1.41.18

Tijdstempel van toepassing: 590cffab

Naam van foutmodule: MSVCR120.dll

Versie van foutmodule: 12.0.21005.1

Tijdstempel van foutmodule: 524f7ce6

Uitzonderingscode: 40000015

Uitzonderingsmarge: 000a7676

Versie van besturingssysteem: 6.1.7601.2.1.0.256.48

Landinstelling-id: 2067

Aanvullende informatie 1: 4ae1

Aanvullende informatie 2: 4ae116e6b7e588455bf583593211d124

Aanvullende informatie 3: f48d

Aanvullende informatie 4: f48d20a3925854c0e39bbce4c698edcc

[RPada]

Hi,

we too have same issue

Log Name: Application

Source: Application Error

Date: 11/3/2017 2:41:06 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: LP-NN-001

Description:

Faulting application name: Intel Unite.exe, version: 3.1.45.26, time stamp: 0x59567478

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

Exception code: 0xc0000409

Fault offset: 0x0000000000074a30

Faulting process id: 0x200

Faulting application start time: 0x01d35483a043fd6a

Faulting application path: C:\Program Files (x86)\Intel\Intel Unite\Client\Intel Unite.exe

Faulting module path: C:\Program Files (x86)\Intel\Intel Unite\Client\x64\MSVCR120.dll

Report Id: 9cee5859-96d5-4bdb-a965-1c1c9995a1fd

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

1000

2

100

0x80000000000000

116414

Application

LP-NN-001.NUDGENEXT.TLD

Intel Unite.exe

3.1.45.26

59567478

MSVCR120.dll

12.0.21005.1

524f83ff

c0000409

0000000000074a30

200

01d35483a043fd6a

C:\Program Files (x86)\Intel\Intel Unite\Client\Intel Unite.exe

C:\Program Files (x86)\Intel\Intel Unite\Client\x64\MSVCR120.dll

9cee5859-96d5-4bdb-a965-1c1c9995a1fd

[RPada]

Hi,

One more input, this crash occurs during presenting the desktop only, but not presenting an application