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LShum2
Beginner
444 Views

Intel Unite, the PIN you entered could not be found

Hi there,

 

We are trying to setup Intel Unite. The Hub is displaying the PIN. But when trying to connect from a client (we tried PC and iOS), after entering the PIN, it stated either "the PIN you entered could not be found. Please try again" or "Unable to establish a connection".

 

Could you please help?

 

Thank you,

Levin

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6 Replies
LShum2
Beginner
139 Views

I was running debug mode and found that most likely it is caused by this:

 [ClientTcpRangerConnectionModule] EXCEPTION: At ValidateSocket, unable to validate socket connection with the Hub. - A call to SSPI failed, see inner exception.

 

Does anyone have any insight?

 

Thank you,

Levin

Wanner_G_Intel
Moderator
139 Views

Hello LShum2,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, please provide us with the Intel Unite® version you are running on your environment.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

LShum2
Beginner
139 Views

Hi Wanner,

 

Our version is 4.0.4173.30 for both Hub and Clients. We have also tried to install the Client on the Hub's machine as well to avoid another layer of point of failure but still getting the same error in the log after putting in the PIN to the Client. If you need the full log, please let me know. Thank you.

 

Regards,

Levin

Wanner_G_Intel
Moderator
139 Views

Hello LShum2, 

 

Thank you for your response. Please provide us with the following information:

 

  • Environment (office, enterprise, school, hospital, factory, home):
  • HUB/Client computer details

HUB manufacturer(s):

HUB model(s) and SKU:

Client model(s):

Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:

Intel Unite® Server version:

Number of systems affected:

 

  • Use the following command to create a log file

 

"intel unite launcher.exe" /debug >log_output.txt

 

  • Is there an alternative method?

Create a folder on c:\ drive so the log can be kept in storage.

C:\UniteLogs\

 

Add the following registry key:

HKEY_LOCAL_MACHINE\software\Intel\Unite\ LogFile (String)

 

Specify the file path as well as the name for your log files on the string value:

C:\UniteLogs\logs.txt

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

LShum2
Beginner
139 Views

Hi Wanner,

 

I have sent you the details by replying your email because of the S/N details and log.

 

Thank you,

Levin

Wanner_G_Intel
Moderator
139 Views

Hello LShum2,

 

We did not receive the files you sent to us. We sent you an email to the email address associated with your profile to gather the log files required to better assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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