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Beginner
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Issues with connectivity between Hub and Client - we click Present and nothing happens

We are testing out Intel Unite for potential deployment to our conference rooms versus Microsoft Teams, and have not been able to get past the below issue.

 

We are running an Intel Cloud PIN server, the configurations for Hub and Client are set to v4.0.4173 as this version worked on the Dell 7050 we have borrowed to test.

 

The Hub connects to the PIN server, it shuffles PINs properly eveyr 5 minutes, and I can use the URL to download the client and connect to a meeting. I can see my user in the meeting and the user gets the black screen that says "No one is presenting". When the user tries to present and selects screen, or individual apps and clicks PRESENT - nothing happens. It goes back to the black screen and the primary display stays showing the main Welcome screen.

 

Anything I should look at to resolve this? We like the idea of this solution and would like to see it smoothly working before making any decisions.

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Moderator
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Re:Issues with connectivity between Hub and Client...

Hello GFB


Thank you for posting on the Intel® communities.

In order to check this behavior further, could you please provide the following information?


1- We understand you are testing the Intel Unite® App, does this mean this is a new deployment? Or did the test deployment work fine before at some point or under a previous version? If yes, was there any software or hardware change?


2- Could you please attach to this thread or via Private Message the Server, Clients and Hub logs? Please refer to the following link for instructions on how to get these logs:

https://www.intel.com/content/www/us/en/support/articles/000039472/software/software-applications.ht...


3- Also, please run the Intel® System Support Utility (Intel® SSU) and attach reports to this thread Please provide one report from the HUB and another from the client:

 

3.1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

3.2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

 

3.3- To save your scan, click Next and click Save.

 

3.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.


Best regards,


Andrew G.

Intel Customer Support Technician


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Moderator
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Re:Issues with connectivity between Hub and Client...

Hello GFB

 

We are checking this thread and we would like to know if you need further assistance. If yes, in addition to our previous post, we would like to recommend to update the HUB and Clients to the latest version of Intel Unite® (version 4.1.6111) and please perform a check on the manifests from the admin web portal once they have been updated and configured. If the issue persists, please provide screenshots from the configurations and also provide the information requested in our previous post.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

 

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Community Manager
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Re:Issues with connectivity between Hub and Client...

Hello GFB

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

 

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