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Not Able to Join Zoom Meeting with Zoom Plugin

IDepa15
Beginner
938 Views

I have the new Intel Unite Zoom plugin installed with version 4.2. When I run my hub I see the Office 365 meeting that is a Zoom meeting show up on the Hub screen but the "Join" button is not enabled. Also when I connect with my Intel Unite Client and click on the Zoom button it does not show any meetings.

How do I figure out why the Zoom plugin is not working? I don't see any way to turn on debug for the Zoom plugin. It seems like the ScheduleViewPlugin and the ExchangeCalendarReader are working correctly because the meeting is showing up. Just no "Join" button.

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4 Replies
Alberto_Sykes
Employee
923 Views

IDepa15, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, in order for us to be able to provide the most accurate assistance, we will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.


Any questions, please let me know


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
911 Views

Hello IDepa15, I just received an update on this matter.


In order for us to be able to further assist you, could you please provide a screenshot of Zoom missing the join button and provide the log file accordingly?

What Intel® Unite version are you using?


Regards,

Albert R.


Intel Customer Support Technician


IDepa15
Beginner
889 Views

I figured out my problem with a lot of help from someone in the Intel Unite Technical Enablement and Sales group. The problem was that the office 365 account that I was using for my conference room was configured as a resource account (which is the normal way to configure your conference rooms). When the office 365 account is configured this way it removes some of the contents of the message subject and body so the Exchange Calendar Reader plugin does not recognize the meetings as Zoom meetings. 

I needed to open a powershell as administrator and run these commands (they might not be exactly correct, but hopefully you should get the idea).

Install-Module AzureAD -Force
$userCredential = Get-Credential
connect-azuread -credential $usercredential
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection
import-pssession $session
Get-CalendarProcessing -Identity <RESOURCEMAILBOX> | FL (to see the settings)
Set-CalendarProcessing -Identity <RESOURCEMAILBOX> -DeleteComments $false
Set-CalendarProcessing -Identity <RESOURCEMAILBOX> -DeleteSubject $False -AddOrganizerToSubject $False

Alberto_Sykes
Employee
883 Views

IDepa15, Thank you very much for letting us know those updates.


Perfect, excellent, it is great to hear that the problem got fixed by opening PowerShell as administrator and run those commands and now Zoom is working properly.


We also thank you very much for sharing the solution with all the peers in the Intel® Communities, we are sure it will be very helpful and useful for all the users viewing this thread.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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