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LWils1
Beginner
1,433 Views

PC A can connect to PC B but PC B cannot connect to PC A

Hi, after installing the Client (not the HUB!!) on 2 different PCs I can host the Intel Unite App in PC A and PC B can connect to PCA but when PC B is the one hosting PC A cannot connect to it... obviously we are in the same network, the only difference is that PCA is connected via cable and PCB is connected via WIFI. They are both Windows 10.

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4 Replies
idata
Community Manager
61 Views

Hello LightZumo

 

 

Thank you for joining the community. Could you let us know more about the confirmation you are using?
  • Are you using Intel Unite® stand-alone or enterprise?
  • What version are you using?
  • What is the model of the HUB?
  • What is the model of the PCs?
Regards,

 

Leonardo C.

 

LWils1
Beginner
61 Views

Hi Leonardo,

- I'm using the stand-alone version

- version 3.2.82.42 on both PCs

- I'm not using an HUB, only using the client version (Stand-alone I guess)

- PC A is a Fujitsu Esprimo Q556 running an i5-6400T with 8GB RAM, Windows 10 Pro 64 Bit version

- PC B is a Fujitsu LifeBook E751 running an i5-2520M, with 4GB RAM, Windows 10 Pro 64 Bit version

by the way thanks for the quick reply!

Wilson

idata
Community Manager
61 Views

Hello LightZumo

 

 

Thank you for your response for troubleshooting proposes could you make sure you can successfully send and receive a ping on the command prompt, from PC A to PC B and form PC B to PC A, and disable the Windows® firewall for testing proposes,

 

 

To access the command prompt press windows keylogo+R and type CMD and select "OK"

 

 

This link can help you with command prompt to use the ping command

 

 

https://technet.microsoft.com/es-es/library/dd469646(v=ws.10).aspx https://technet.microsoft.com/es-es/library/dd469646(v=ws.10).aspx

 

 

This link can help you with the firewall

 

 

https://support.microsoft.com/en-us/help/4028544/windows-turn-windows-firewall-on-or-off https://support.microsoft.com/en-us/help/4028544/windows-turn-windows-firewall-on-or-off

 

 

Also, you can verify if the Intel Unite® protocol is allowed in the firewall of booth PCs, refer to

 

the following link on page 16

 

 

https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite... https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite...

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
61 Views

Hello LightZumo

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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