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idata
Community Manager
1,917 Views

Plugin for Telemetry Issue

Hello All,

When I used Telemetry plugin, there is a issue that I can't see the data of telemetry.

below is the picture of admin Web.

it's loading... aways.

thanks.

0 Kudos
21 Replies
idata
Community Manager
104 Views

Hello sdh1984,

 

 

Thank you for contacting the Intel community.

 

 

Do you have the latest https://downloadcenter.intel.com/download/25280/Intel-Unite-app Intel® Unite™ app?

 

Please check the http://www.intel.com/content/www/us/en/support/software/000023228.html Telemetry Plugin Guide for the Intel Unite® app

 

I hope this can help

 

 

Best regards,

 

 

 

Ivan.

 

idata
Community Manager
104 Views

Hi Ivan,

Thanks for reply.

I have installed the last version intel unite APP, and follow the http://www.intel.com/content/www/us/en/support/software/000023228.html Telemetry Plugin document to deploy.

But, It's loading...still.

idata
Community Manager
104 Views

And also, The plugin for Skype is doesn't work.

I can't found the meeting scheduled display in Hub screen.

and I can't found the option"Skype for business" in client. there is no option join the skype meeting.

I'am sure that I have follow the plugin for skype document...

Create a Lync account for Unite HUB and log on HUB...

test exchange connection...

Accept the meeting request,

How to thouble shooting?

thanks a lot.

idata
Community Manager
104 Views

Thank you for the information you have kindly provided.

 

 

In this case, please reply with the following information for us to further investigate:

 

 

SKU:

 

Manufacturer and system model:

 

Intel® Unite app version:

 

Bios version and if it is the latest, if not, make sure you have the latest BIOS version from your system manufacturer:

 

Operating system:

 

 

Regards,

 

 

 

Ivan.

 

idata
Community Manager
104 Views

Hello, Ivan

Intel Unite App version:Intel Unite Solution ver 3.0.43.48

Server:VMware

System:Win Server2012 Enterprise

Hub:DELL OptiPlex 7040 with V-Pro

System: Win 7 Enterprise

Finish BIOS version updata, no change.

idata
Community Manager
104 Views

I have updated my previous post.

 

 

 

Ivan.
idata
Community Manager
104 Views

Thank you for the information you have kindly provided, please allow us to further investigate.

 

 

 

Regards,

 

 

Ivan.

 

idata
Community Manager
104 Views

Hi Ivan,

any update?

idata
Community Manager
104 Views

intel_admin any updata?

thanks.

idata
Community Manager
104 Views

Hello sdh1984,

 

 

We appreciate your patience on this matter.

 

 

In order to see data displayed on the Telemetry screen, please try selecting computer(s) in the "FQDNs" field.

 

 

Please let me know if you can make it work like that.

 

 

 

Regards,

 

 

 

Ivan.

 

idata
Community Manager
104 Views

Hi Ivan,

After try it's no change, and loading...still.

@Ivan it's there any updata for intel unite app? Could you give me the last version intel APP.

Many thanks.

idata
Community Manager
104 Views

server info

idata
Community Manager
104 Views

I'm sorry for the delay on our response; we appreciate the information you have kindly provided and we are still investigating this issue, once we get an answer we will post it here.

 

 

 

Best wishes,

 

 

 

Ivan.

 

idata
Community Manager
104 Views

Hello sdh1984,

 

 

I'm sorry that the issue still persists, the latest version can be located here:

 

https://downloadcenter.intel.com/download/25280/Intel-Unite-app https://downloadcenter.intel.com/download/25280/Intel-Unite-app

 

 

Please let me know if that is the latest version you have.

 

Best regards,

 

 

 

Ivan.

 

idata
Community Manager
104 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
idata
Community Manager
104 Views

Hi Ivan,

It's not be resolved....

idata
Community Manager
104 Views

Thank you for the information, please allow me to further investigate for you and once I find an answer I will post it here.

 

 

I'm sorry for any delay and I apologize for any inconvenience.

 

 

 

Best regards,

 

 

 

Ivan.

 

idata
Community Manager
104 Views

Hello Ivan, there are some update.

I have reinstalled the unite server APP. Bellow is the picture of Telemetry.

BTW, Is this function support China User ? I am in China, the google was be rejected by Network security department.

idata
Community Manager
104 Views

Hello sdh1984,

 

 

I apologize that it took me some time to come around to this post with an answer for you.

 

 

After further investigation we find out that Jason Google services are not available for China; this issue was reported to engineering.

 

Right at the moment this is a restriction getting evaluated.

 

 

 

Best regards,

 

 

Ivan U.

 

 

idata
Community Manager
60 Views

Thanks Ivan,

I will wating for your updata about this topic.

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