I have no data on the server in the Telemetry menu.
Can You help me please?
Entreprise Server Unite : 126.96.36.199
Dell OptiPlex 7050
Processeur Intel(R) Core(TM) i5-7500T CPU @ 2.70GHz, 2712 MHz, 4 cœur(s), 4 processeur(s) logique(s)
Version 10.0.16299 Numéro 16299
BIOS/Date Dell Inc. 1.6.5, 09/09/2017
Intel Unite Plugin for Telemetry.mui.msi : 188.8.131.52
On the server : Configuration of Thumbprint for the profile witch include the hub
Log from the hub :
On the server :
Thank you for joining the Intel® Unite™ App. I am sorry to hear you are having issues with this matter.
Please let me review this scenario, I will update the thread as soon as I have more information.
Could you please verify each step you have taken with the Telemetry Plugin Guide for the Intel Unite® app? Please find it here: https://www.intel.com/content/www/us/en/support/articles/000023228/software.html Telemetry Plugin Guide for the Intel Unite® app, and let us know the results.
It is ok for me, I check several times the Telemetry Plugin Guide for the Intel Unite® app.
If you loock the screens, you can see the differents steps.
For testing purposes, could you please?
Thank you for your help.
- I turned off certificat and reset (Verify Plugin Certificate Hash = false)
- Google services are not being blocked on the network because no Acls no firewall between the hub and the server.
I still have the problem.
Is-it possible to look on the server if it receive data?
Valéry, please try the suggestions below:
Please let me know how it goes.
I just wanted to check if you were able to follow the suggestions above. If you still having issues with this matter, please let me know.
I'm sorry for no response, I was on holidays.
I turned off certificat and reset (Verify Plugin Certificate Hash = false).
You can see on this screenshots from the Admin Web Portal :
Yes, it's ok.
Below, you can see the logs from the hub. According to this logs, is the plugin works?
Hi Support, is there any updates to this thread? I am having the same issue. Upon Intel Unite Hub launch, Telemetry registered the device but no data. Secondly, when you folks talk about checking if google service can be reached, which service / port / URL is it referring to? I'm based in SG and hence service is not blocked.
I understand that you are having issues the Telemetry* Plugin for our Intel Unite® App.
In order to assist you better please provide us with you:
Intel Unite® version:
I hope to hear from you soon
SKU: Dell Optiplex 7050, BIOS 1.5.2
Intel Unite® Hub version: 184.108.40.206
Telemetry Plugin version: 220.127.116.11
Intel Unite® Server version: 18.104.22.168
Thank you for your response, I really appreciate it.
I will forward the inform provided by you to the team in charge of the actual case.
We will reach you back as soon as we have news.
Thank you for your response.
We just receive an answer from the Intel Unite (r) team in charge with the Telemetry Plugin fix:
The Enterprise Server handles the following database procedure in order to have the plugin running, the following correction will be required in the store procedure.
How to fix it
Using SQL Server Management Studio provided by Microsoft:
IF OBJECT_ID('spCountsByFQDNAndDay', 'P') IS NOT NULL
DROP PROC [dbo].[spCountsByFQDNAndDay]
CREATE PROCEDURE [dbo].[spCountsByFQDNAndDay]
convert(varchar(10), dateadd(Day,0,datediff(Day, 0, StartTime)),101) as Day,
SUM(CASE WHEN LogType='ConnectionSpan' then 1 else 0 end) as ConnectionCount,
SUM(CASE WHEn LogType='PresentationSpan' then 1 else 0 end) as PresentationCount,
Sum(CASE WHEn LogType='ConnectionSpan' then datediff(second, StartTime, EndTime) else0 end) as ConnectionSpanInSeconds,
Sum(CASE WHEn LogType='PresentationSpan' then datediff(second, StartTime, EndTime)else 0 end) as PresentationSpanInSeconds
((dateadd(Day,0,datediff(Day, 0, StartTime)) >= @Start anddateadd(Day,0,datediff(Day, 0, StartTime)) <= @End))</span>
dateadd(Day,0,datediff(Day, 0, StartTime)),
5.Select "Execute" from the top toolbar (this will apply the change)
As well for additional information please visit the following link :
I hope this helps.