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SBles2
Beginner
3,104 Views

SSL question

Hello all,

I am trying to setup the enterprise version of unite. This is so mobile can be used. Is it a requirement that an SSL cert be on the enterprise server? I can do a self signed cert I assume. Mobile clients cannot connect so I assume that is the issue. Server is a win 2012 r2 VM on the same network. Any help would be appreciated! Of course under a time crunch.

Sean Blesh

0 Kudos
12 Replies
idata
Community Manager
117 Views

Hello

 

 

Thank you for joining the community.

 

 

We are looking into the information to assist you, could you let us know the version of Intel Unite® that you have installed?

 

 

What is the model of the server and HUB on your configuration?

 

 

Are you able to use the app successfully on your PCs or in your configuration are you going to use only mobile devices?

 

 

If possible please let us know the model on the mobile devices.

 

 

Allow me to share with you the user guide for Intel Unite®.

 

 

https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite... https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite...

 

 

On page 67 section 12.4.3 you can find information to establish a trusted relationship with SSL/TLS.

 

 

Regards,

 

Leonardo C.

 

SBles2
Beginner
117 Views

Well I can attach at least the debug file fro a laptop:

Searching for _uniteservice._tcp

Searching for _uniteservice._tcp.ptnet.principledtech.com

Searching for _uniteservice._tcp.principledtech.com

[Info] AppDelegate: Server is Optional("uniteservice.ptnet.principledtech.com")

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedViewController

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering PrimaryViewController

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[StackTrace] ClientDataStream.registerDelegate()

[Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedUsersViewController

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[StackTrace] FileService.registerConsumer()

[Debug] PinLookupManager: Attempting to contact ranger server at https://uniteservice.ptnet.principledtech.com/Unite/CCService.asmx

----------- Pin Lookup SEND --------

<?xml version="1.0" encoding="utf-8"?> http://schemas.xmlsoap.org/soap/envelope/"> http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd=" http://www.w3.org/2001/XMLSchema"> http://tempuri.org/">714980

[Debug] PinViewController: pinLookupFailed()

[Error] PinViewController: Enterprise Server Connection Error -1003: A server with the specified hostname could not be found.

Searching for _uniteservice._tcp

Searching for _uniteservice._tcp.ptnet.principledtech.com

Searching for _uniteservice._tcp.principledtech.com

[Info] AppDelegate: Server is Optional("uniteservice.ptnet.principledtech.com")

[StackTrace] ClientDataStream.disconnect()

[StackTrace] EchoNetStatsService.destroy()

[StackTrace] UserManager.destroy()

[StackTrace] PluginManager.destroy()

[StackTrace] ClientDataStream.destroy()

[Debug] CDS: Instantiating CDS

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[Debug] UserManager: Instantiating UserManager

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[Debug] PluginManager: Instantiating PluginManager

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[Debug] EchoNetStatsService: Instantiating EchoNetStatsService

[StackTrace] ClientDataStream.registerDelegate()

[StackTrace] ClientDataStream.checkForDelegate()

[StackTrace] ClientDataStream.setServerValidationInProcess()

idata
Community Manager
117 Views

Hello seanblesh

 

 

Thank you for your response.

 

 

We are looking into the situation in the meantime could you please provide us with the version of Intel Unite® that you have installed?

 

 

What is the model of the server and the HUB on your configuration?

 

 

Regards,

 

Leonardo C.

 

SBles2
Beginner
117 Views

Version 3.2 enterprise all around. The model of the server is a windows 2012 R2 VM and the hub is a NUC mini box. Is that enough information?

SBles2
Beginner
117 Views

Using a self signed cert. Still I get an ssl error.

SBles2
Beginner
117 Views

problem resolved. This is KEY FOLKS. If you do use a self signed cert, it has to be added to the hub as a trusted source and the registry key must be added in order for it to work. Also pay attention to the version of documentation. Older versions showed one key to add, the newer showed a different key to add.

SBles2
Beginner
117 Views

well the problem is NOT SOLVED. Everything works except Apple products. Mac, iPhone, iPad. I have a self signed certificate. Any help would be appreciated!

idata
Community Manager
117 Views

Hello seanblesh

 

 

Thanks for your response.

 

 

Could you provide us with a picture of the error you are having with the Apple devices?

 

 

What is the model of the NUC mini box?

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
117 Views

Hello seanblesh

 

 

Allow me to share with you that the SSL configuration has to be done at a server level, that configuration has to be internally at your company/enterprise with the help of your IT department.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
117 Views

Hi Sean Blesh

If you are using a Self signed certificate you also have to install this on your Apple systems. If you are using a third party certificate then there is no need to do this step. Based on your description you also will need to install it.

Thanks

David O

SBles2
Beginner
117 Views

Got it I'll do that now.

Sean

idata
Community Manager
117 Views

Hello seanblesh

 

 

I was checking your case and would like to know if have tried the steps provided previously.

 

 

Regards,

 

Leonardo C.

 

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