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Server fails when sending the token to an administrator user



I am testing the moderator mode and I am facing the following problema:

I have configured a SMTP relay in the server, and I have also configured the IIS manager according the manual. But when I configure a new moderator user or try to send the token to an existing moderator user, it fails. The message "The operation has failed" appears in red and the e-mail is not sent

However, if I go to the URL

I write my e-mail and I push Invoke, the e-mail with the token is sent without problems (I need to créate previously a moderator user with my e-mail)

So, I think that either the SMTP relay and the IIS are properly configured, as the server is able to send me the moderator token from this URL.

How could I troubleshoot the problem in order to find out what is happening?

Best regards


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1 Reply
Community Manager

Hi Fernando_Fernández: Thank you very much for contacting the Intel® Unite™ App communities. We will do our best to assist you with this scenario.



I just wanted to let you know that currently we are working on this case in order to try to find a possible solution, we are doing further research on this matter. As soon as I get any updates I will post all the details on this thread.



Let me apologize for any inconvenience.



Any further questions, please let me know.





Alberto R