Smudges on still images

[BKing3]

A recent post on this issue, we are having the same issue

/thread/123706 Smudges on still images

MichałMay 17, 2018 2:24:27 AM

What was the resolution to this problem?

Thanks...

[idata]

Hello bkingstc,

Thank you for joining the Intel Community Support.

I understand that smudges are showing on still images. I would like to help you.

In order to address this issue properly, I would like to gather system information since hardware and system configuration may vary.

-Are you using Intel Unite® Standalone or Enterprise? Which version?

-What are the models of your clients and hubs?-When does this issue happen? Please describe

-Does this issue happen when you launch Intel Unite® app only?

Wanner G.

[BKing3]

We are using Enterprise.

The enterprise server is running v.3.1.41.18

The hub is running v3.3.150.19

The client is running v.3.3.150.19

The hub is a Dell 7050 w/8gb I5 Windows 10 1709 v16299.492.

The display on the hub is an Intel 630 HD Graphic driver v23.20.16.4973

The client computer is a HP 280 G1 ST Business PC running Windows 10 1709 v16299.492

This issue happens when scrolling through spreadsheets or applications. The display will smudge the letters and numbers. It will clear once you stop scrolling but it takes a couple of seconds.

Thanks...

[idata]

Hello bkingstc,

Thank you for your response.I will forward this information to the proper department. I will get back to you soon. Wanner G.

[idata]

Hello bkingstc,

First, it is recommended to have the latest graphics driver installed in both client and hub. If you have the latest graphics driver provided by your computer manufacturer, try installing the latest Intel generic version for your graphics controller. https://downloadcenter.intel.com/Wanner G.

[BKing3]

Will do. They are having meetings this afternoon in the conference room. Will do it first thing tomorrow morning and let you know.

Thanks...

[BKing3]

i wasn't able to install the generic driver from Intel. Error received indicated the driver wasn't supported on hardware platform. I had to use the Dell driver and update to latest. Still having the problem. I've attached a picture that shows what we are seeing. It happens when we scroll.

Thanks...

[BKing3]

i wasn't able to install generic driver from intel. Error was that it wasn't supported on hardware platform. I had to use the Dell driver.

I've attached a picture of the problem we are having. I've tried with with different laptops, desktops and still see the issue when we scroll

thanks...

[idata]

Hello bkingstc,

Thank you for the information provided. I am trying to gather as much information about this issue as I can. Does it happen if you install the latest Intel Unite® version 3.3.150.19 in the server, too?Wanner G.

[BKing3]

I'll update the server tomorrow and let you know.

Also, We noticed that if we just present the application and not the whole screen we don't see the problem.

It's only when we present the whole screen.

Thanks,,,

[idata]

Hello bkingstc,

Were you able to install the latest Intel Unite® version 3.3.150.19 in the server?I will be glad to assist if you need further help. Wanner G.

[idata]

Hi, i have contacted you regarding this case straight to your email, please refer to the answer. Thanks