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Standalone App not working for Mac

idata
Employee
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When I start the Intel Unite Standalone App on the MAC, I never get the box where it asks for the Shared Key. It goes straight to a PIN and when I put the PIN in I get an Enterprise Server Connection Error. I did install the Enterprise Client first by mistake, but moved the App to the Trash and downloaded and installed the Stand Alone one. The App shows as Intel Unite SA in the applications folder, but I just don't get that initial popup to enter the shared key. We just purchased this and want to make sure it works for Mac's before we deploy it.

Thanks,

 

Joe
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idata
Employee
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Hello joe_99c,

 

 

Thank you for contacting the Intel community.

 

 

To better assist you, would you please provide us with the following information:

 

 

Mac model:

 

Picture of the error will be very much appreciated.

 

Website where you are downloading the application from.

 

Check if the hub is connected over the Ethernet network.

 

 

 

Thanks,

 

 

Ivan.

 

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TBers1
Beginner
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Intel Unite Standalone HUB v 3.0.31.31 installed on Lenovo M900 Tiny, connected with ethernet.

Tested with many Windows based computers and works fine.

When starting the Intel Unite Standalone App on the MAC, we never are asked for the Shared Key. It goes straight to a PIN input and when I write the PIN I get an Enterprise Server Connection Error as seen in screendump 2 and 3.

I have downloaded an installed Intel unite Client OS X Standalone.dmg, version 3.0.29.29, size 5.05 MB

Downloaded from: https://downloadcenter.intel.com/download/26100/Intel-Unite-Client-for-Mac

My computer spec. are shown in screendump 1.

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idata
Employee
416 Views

Thank you for providing this information, please allow me to further investigate on this issue and once we get an answer we will post it here.

 

 

 

Best regards,

 

 

 

Ivan.

 

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TBers1
Beginner
416 Views

Have anyone found a solution to this problem?

The App for Ipad also failes when trying to connect to Unite standalone HUB.

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idata
Employee
416 Views

Hello,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance. If you need further assistance, would you please reply with the information requested above to better assist you?

 

 

 

Regards,

 

 

 

Ivan.

 

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